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Account Director

We are seeking a dynamic and results-driven Account Director to join our high performing team.
James Atlas
Managing Director

Thrive Learning is the industry's fastest-growing learning technology company, empowering 3M+ users worldwide. 2019 was the year we rewrote the rule book and launched the first truly modern, all-in-one learning experience, because doing things differently is in our DNA. As we continue to grow, we are seeking a dynamic and results-driven Account Director to join our high performing team.

As an Account Director, you will play a pivotal role in growing our customer base, driving customer satisfaction, account expansion, and retention. You will be responsible for cultivating strong relationships with customers across diverse industries, understanding their unique needs, and ensuring the successful adoption and utilisation of our solutions.

Key Responsibilities

- Client Relationship Management: Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations. Understand client objectives, challenges, and opportunities to effectively position Thrive solutions. 

- Account Growth & Retention: Effectively and proactively identify upsell and cross-sell opportunities within existing accounts. 

Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals.

Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth.

Proactively manage the renewal process for subscription-based clients. Build a strong value-based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate.

- Cross-functional Collaboration: Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey.

- Product Knowledge: Develop a deep understanding of Thrive’s solutions and future innovations to clearly communicate the value proposition of our solutions to customers.

- Reporting & Insights: Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth. 

Utilise data insights to identify trends, opportunities, and areas for improvement.

- Competitive Intelligence: Stay updated on industry trends, market competition, and emerging technologies, providing strategic insights to customers.

- Continuous Improvement: Propose and drive enhancements to optimise Account Management processes and overall efficiency. 

What We’re Looking For 

- Proven experience in account management, specifically at least 3 years in the learning technology industry.

- Able to demonstrate success in achieving revenue and retention targets and driving customer satisfaction.

- Customer-centric with a passion for delivering exceptional customer experiences and a deep understanding of the customer lifecycle.

- Interested in the challenges our customers face, how to solve them and what the latest trends are in our industry.

- Organised, methodical, yet agile and adaptable to changing priorities and requirements.

- Able to communicate confidently and effectively with internal and external stakeholders to drive collaboration and build cross functional working groups.

What you'll get:

It’s no secret that fast-growing SaaS businesses are one of the most exciting places to start your career, and Thrive is no exception. Our team thinks differently to other businesses and we offer our employees something different, too. We’re all about trust, autonomy and doing the right thing, and we’re proud of the benefits we offer to our team. You’ll receive:

- Unlimited annual holiday. You did read that right!

- THRIVEdays - which is a short Friday (10-3)

- Flexible working hours

- Modern and lively offices with a fantastic culture

- Unbeatable THRIVE social events

- Limitless development opportunities

- Health Plan

- Employee Assistance Program

- Employee Referral Scheme

If you're interested in this role, please email your CV and cover letter to

Apply today