Thrive Learning is a dynamic and innovative Learning technology company dedicated to empowering individuals and organisations to thrive through lifelong learning.
As we rapidly expand and strive for excellence, we are seeking a visionary, strategic thinking Chief Operating Officer (COO) to lead, integrate and grow our talented operations, implementation and customer success teams, propelling Thrive forward towards long term growth
Position Overview:
We are proud to be at the point to now require a Chief Operating Officer to join our leadership team and drive the operational success of Thrive Learning. The ideal candidate will be a dynamic, results-oriented, and visionary leader who can bring together various teams, departments, and functions within our organisation.
Key Responsibilities:
- Lead, integrate and align efforts among implementation, project management, customer success, and operations teams with the goal of providing a unified and effective service to our customers.
- Drive the blueprint for delivering a best in class end-to-end customer experience for Thrive customers focussed on measurable impact.
- Implement strategies with a commercial focus that drive growth and lead to market leading net revenue retention.
- Optimise key business processes to enhance efficiencies and productivity, ensuring Thrive's fast pace is maintained. Employ data-driven decision-making and innovative strategies to elevate operational performance
Requirements:
- 5+ years working for a Learning Management Systems (LMS) provider
- Leadership experience in customer and/or operations roles
- Ability to drive team(s) to deliver the highest in service, quality, and results
- Entrepreneurial attitude with high level of accountability for efficiency and customer satisfaction
- Excellent analytical skills with ability to make sound business decisions with experience in finance and operations
- Strong market presence within the industry is a plus
What you'll get
- Unlimited annual holiday. You did read that right!
- THRIVEdays - which is a short Friday (10-3)
- Flexible working hours
- Modern and lively offices with a fantastic culture
- Unbeatable THRIVE social events
- Limitless development opportunities
- Health Plan
- Employee Assistance Program
- Employee Referral Scheme
If you're interested in this role, please apply here.
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