Customer Service

Dealing With Emotions

In the English language, there are more than 4000 words associated with how we feel. Clearly, we have a lot of feelings – but do your learners know how to understand customers’ emotions and deal with them accordingly?

Our off the shelf elearning helps teams to become more emotionally intelligent, enabling them to become better communicators and excel in customer service environments. Designed to improve your learners’ emotional intelligence through reflection, self-awareness and self-control, it uses video, animation and self-reflection techniques to help your teams to be more confident and coherent to ensure customers have the best experience possible.

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The Important Stuff

  • Short microlearning, designed to aid knowledge retention and help your learners learn more stuff
  • Price per user? Nope. You pay for the module, not how many of your staff use it
  • Uses a smart combination of modern media for maximum engagement
  • Available as single module or part of a set - choose only what you need
  • Ongoing training - suggested resources provide further learning opportunities
  • Great for upskilling employees, but works extremely well as refresher training too!

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Training Outcomes

Learners who take this ‘Dealing with emotions' off the shelf elearning module will learn:

  • Why emotional intelligence is critical for building empathy and connections with customers
  • How the emotions of our customers positively and negatively affect their experiences with a brand
  • A greater awareness of their own emotions and how to handle them to create more self-control in difficult situations
  • The three integral pillars to emotional intelligence and how to harness them
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Buying Options

All our off the shelf elearning modules are available on an annual subscription basis. We don’t price per user either; you’re paying for the module, not how many people will use it.

You’ve got three pricing choices, flexible and suited completely to your needs.

Single Modules

We don’t really like restricting you or selling you stuff you don’t need. So, if you want just one module, that’s exactly what you’ll get.

Unlimited modules, unlimited users

Love our content and want access to everything? Great news! You can subscribe annually to all our microlearning for just £5,000. No limit to users or course usage.

Pick ‘N’ Mix

Like some of the leadership modules, but want to add in some management ones too? Pick exactly which training courses you need; no subscribing to whole catalogues when you only need a few modules. Select any of our courses and just pay our single module price for each module included.

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Does the number of people undertaking this module affect its price?

No. We believe you are paying for a product, not how many people are using it. Be it 10 or 10,000 learners – you pay the same annual costs.

How current is your elearning content?

We’re always iteratively improving our modules and doing our best to be bug free and up-to-date with any new legislation amends! Don’t worry – we’ll let you know when an updated version of your course is available.

Is any support offered with these elearning modules?

Of course! All of our modules come with a warranty which spans your entire subscription. This includes bug fixes, regular updates to content for legislation changes, accuracy or to just generally improve the modules.

What file formats will this module be provided in?

All modules are available in SCORM format.

Will this module work on mobile devices and tablets?

Yes! Our elearning content is built with your learners in mind; we understand that not everyone is able to sit at a desk to undertake learning. Unfortunately, most responsive authoring tools can turn learning content into a never ending scrolling nightmare, so we’ve done it differently.

Using our in-house authoring tool, Lucid, our learning offers a clean and intuitive user interface and provides learners with well-structured learning experiences which are consistent across all devices. Our training makes the most of the screen space available and doesn’t bombard your employees with information or relentless scrolling.


Learner Experience Report

This impartial report examines data from over 1000 learners to better understand their wants, needs and expectations. It also explores what you can do to better meet those needs through actionable takeaways and genuine industry insights!

A must for anyone looking to get to grips with their learners in 2019!

Check it out!

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Contact Us

A bunch of passionate, bright humans are on hand to help with any questions you may have!

Email us
Call us
+44 20 3794 6363
Pop in
6B, Oldknows Factory, St Anns Hill Road, Nottingham, NG3 4GN

Alternatively, please fill in the form below and someone from our ThriveTribe will be back to you soon!

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