A sustainable goal
The Vitality team was very keen to comply with their auditors, and produce results that were as accurate as possible. With both internal and external auditors involved, and data unavailable as a self-serve option, Vitality enlisted the help of Thrive Impact to drill down into their training, and shine a light on the data that told the most revealing story.
In the past, Vitality has struggled to produce the necessary data - but compliance is extremely important to them, and easily providing the necessary data is key to their business.
Vitality had already been using the Learning Platform since 2020 to deliver compliance training and improve their team’s sales, so they trusted Thrive to deliver excellent results. The Thrive Impact service equips L&D teams with the extra people power they need to help their learning campaigns land, with help from teams in Marketing, Design, and in this case, Data.
Prior to input from the Thrive Impact service, “Training Hours” was the metric by which Vitality measured how much training their people were receiving - and this was the metric their auditors requested. It was the way things had always been done.
But since when has Thrive been interested in doing things the way they’ve always been done?
Shaking things up
The goal of the Thrive Impact Team was simple: Help Vitality successfully tell the story of the impact their learning has had on the business, and leave a lasting legacy so that teams can be data-literate, shout about success, and go beyond “tickbox” learning.
Armed with years of experience and knowledge in Data and Analytics, the experts at Thrive Impact posited that “Training Hours” may not actually be the best metric for Vitality’s intended purpose, and suggested an alternative: “Sessions.”
Their theory? “Sessions” is a much more accurate metric for measuring time spent on training, and is consistent with the insurance provider’s existing use of Thrive.
The sessions metric, explained
So, how does the “Sessions” metric work?
When a user logs into the Thrive platform, the platform logs an “Activity.” An Activity is counted as anything from logging in to viewing a piece of content.
This Activity kicks off a timer, as the platform keeps scanning for Activities from the individual user for a defined period of time (usually 15 minutes.)
The clock keeps running, until the platform doesn’t register an Activity for a certain period of time. (If it registers a new Activity, it restarts the timer and adds up the total time spent.)
The result is data that provides a well-rounded view of user behaviour based on what is actually happening on the platform. It takes the data beyond just the viewed content, exploring more granular activities like navigation around the platform and interactions with other features such as 'Likes' and 'Comments.' Along with this, the Impact Team could see the times of day at which different users accessed Thrive; while some were using it throughout the day, others logged in on their lunch break, or before work.
The data doesn’t just prove the impact of learning - it tells a detailed story that holds up under intense scrutiny.
Changing the conversation
The results of the partnership between Vitality and Thrive Impact speak for themselves. Stu Carter, Digital Learning Manager at Vitality, reported that while usually their auditors come back with a long list of extra things they need, in this case they were completely content with the data exactly as it was presented.
The accurate results produced with the help of the Thrive Impact Team were in the precise format the auditors needed, meaning a great deal of time was saved for both parties. During a period in which most of the Discovery businesses across the globe are feeling stress about compiling the correct data, Vitality is simply able to deliver the results and get back to what they do best: Helping customers achieve their best lives.
So successful has Thrive Impact’s “Sessions” metric been for the business, Discovery as a whole has chosen to adopt this metric over “Training Hours” - even instructing that the rest of the companies under the Discovery umbrella do the same where possible.
More robust than “Training hours” metric
Richer view of user behaviour
Generates more opportunities to make changes that support learners
.avif)
Read more success stories
LendInvest ensures staff compliance thanks to Thrive
Reiss speeds up staff onboarding and upskilling
Leeds Building Society invests in the future of learning with Thrive.