Accessibility Statement for Thrive

Last updated:  22nd May 2025

Thrive’s Commitment to Accessibility

At Thrive Learning, we are committed to making our platform accessible to all users, including those with disabilities. We continuously work towards improving accessibility and welcome feedback to enhance the user experience.

‍Measures to Support Accessibility

We take several steps to improve accessibility on the Thrive Learning Platform, including:

  • Embedding accessibility into internal policies and procurement processes.
  • Providing ongoing accessibility training for staff.
  • Assigning clear accessibility goals and responsibilities.
  • Conducting formal accessibility reviews and quality assurance checks.
  • Including diverse users in testing to ensure an inclusive experience.

‍Feedback

We welcome your feedback on the accessibility of the Thrive Learning Platform. If you encounter any issues:

  • Log a ticket via our Support Portal.
  • If you are an end-user, please contact your organisational representative, who can escalate the issue.

Compatibility with browsers and assistive technology

Thrive Learning Platform is designed to be compatible with the following assistive technologies:

  • JAWS
  • NVDA
  • Zoomtext
  • Dragon Naturally Speaking

However, the platform may not function properly on:

  • Edge, Safari and Chrome versions older than 6 months old.
  • Mobile operating systems up to the three most recent versions.

‍Technical specifications

Accessibility of Thrive Learning Platform relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

We assess the accessibility of the Thrive Learning Platform through:

  • Regular internal reviews by qualified team members
  • Annual external evaluation with accessibility audit performed by a 3rd party.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 

The Thrive Learning Platform is partially conformant with WCAG 2.2 AA/EN 301 549. Partially conformant means that while we work to the standards as much as possible, some parts of the system do not fully conform to the accessibility standard, see a full list of non-compliances below.

Limitations and alternatives

We are continuously improving accessibility on the Thrive Learning Platform. Below are some known limitations and our planned improvements.

Issue: Some screen reader elements lack accessible names
Impact: Screen readers may read default labels
Current Fix or Future Plan: Labels are being improved in each release

Issue: Some elements have incorrect semantic usage
Impact: May affect page structure for assistive technology users
Current Fix or Future Plan: Ongoing improvements

Issue: Most areas meet contrast requirements, but exceptions include:

  • Large text (3:1 ratio required)
  • Incidental text (e.g. inactive UI elements)
  • Logos/brand names (no contrast requirement).‍

Impact: Some areas do not meet AA standards
Current Fix or Future Plan: Users can customise site themes to use high contrast; high-contrast mode is planned

Issue: Images lack alt text
Impact: Screen readers may not describe images
Current Fix or Future Plan: Alt text updates in progress

Issue: Keyboard navigation issues
Impact: Some elements are not accessible
Current Fix or Future Plan: Improvements being made in upcoming releases

Issue: Pre-recorded videos lack captions
Impact: Not accessible for deaf/hard-of-hearing users
Current Fix or Future Plan: Subtitles now supported; further improvements planned

Issue: Text does not reflow in a single column when resizing the browser
Impact: Users may struggle to read content at different screen sizes
Current Fix or Future Plan: Investigating alternative solutions

Issue: Tabbing order may not always be logical
Impact: Can affect keyboard navigation
Current Fix or Future Plan: Being improved with each new release

Issue: No visible tab focus indicator in some areas
Impact: Users may struggle to track focus when navigating with a keyboard
Current Fix or Future Plan: Planned improvements in future updates

Issue: Not all error messages are announced by screen readers
Impact: Users may not be aware of errors when inputting data
Current Fix or Future Plan: Improving error handling to announce messages correctly

Issue: Page titles are not always descriptive
Impact: Users may have difficulty identifying pages using assistive technologies
Current Fix or Future Plan: Updates planned to improve page titles

Issue: Zooming text only to 200% may cause readability issues
Impact: Some users may find text harder to read at higher zoom levels
Current Fix or Future Plan: Reviewing layout improvements to support higher zoom settings

Issue: HTML validation errors are present
Impact: May introduce issues for users navigating with assistive technologies
Current Fix or Future Plan: Addressing validation errors in upcoming updates

While our colour contrast meets AA standards in most areas, there are exceptions:

  • Large Text: Large-scale text and images of large-scale text must have a contrast ratio of at least 3:1.
  • Incidental: Text or images of text that are part of an inactive user interface component, purely decorative, not visible to anyone, or part of a picture with significant other visual content have no contrast requirement.
  • Logotypes: Text that is part of a logo or brand name has no contrast requirement.

Excluded content

Some content within the Thrive Learning Platform is provided by third parties, and we cannot guarantee its accessibility. This includes:

  • Uploaded Files (PDFs, Word Documents)
  • External Links
  • eLearning Packages
  • Videos (manual uploads of vtt. files for subtitles and captions are supported)
  • Question Mark Assessments

Contact

Customers of Thrive can reach out to their designated Customer Success Manager or to Support via our Customer Portal.

‍

Thrive Learning Limited is incorporated and registered in England with company number 10988277 and whose registered office is at 27 Market Place, Bingham, Nottingham, Nottinghamshire, England, NG13 8JY

‍