Accessibility Statement for Thrive

Last updated: 17 July 2023

Measures to support accessibility

Thrive Learning takes the following measures to ensure accessibility of THRIVE Learning & Skills Platform: 

  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.
  • Include diverse candidates within our user testing.


We welcome your feedback on the accessibility of THRIVE Learning & Skills Platform. Please let us know if you encounter accessibility barriers on THRIVE Learning & Skills Platform: 

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

THRIVE Learning & Skills Platform is designed to be compatible with the following assistive technologies:

  • JAWS
  • NVDA
  • Zoomtext
  • Dragon Naturally Speaking

THRIVE Learning & Skills Platform is not compatible with:

  • Legacy web browsers including Internet Explorer.
  • Mobile operating systems older than 2 years.

Technical specifications

Accessibility of THRIVE Learning & Skills Platform relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

Thrive Learning assessed the accessibility of THRIVE Learning & Skills Platform by the following approaches:

Regular internal reviews by qualified team members

Annual external evaluation with accessibility audit performed by Zoonou Ltd

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. THRIVE Learning & Skills Platform is partially conformant with WCAG 2.1 AA or EN 301 549. Partially conformant means that while we work to the standards as much as possible, some parts of the system do not fully conform to the accessibility standard, see full list of non-compliances below.

Limitations and alternatives

We are working to continually improve the accessibility of the THRIVE Learning & Skills Platform, but there are still some areas that are not fully accessible, see below the list of known limitations Known limitations for the THRIVE Learning & Skills Platform:

When using a screen reader, a small number of elements do not have correct accessible names/labels, meaning default or generic names will be read. We are continuing to improve these labels with each new release of the application.

Some areas of the user interface include elements being used in a non-semantic way which can result in the page structure not being interpreted correctly. We are continuing to improve these issues with each new release of the application.

Colour contrast can be slightly below AA standards in certain areas of the user interface. We advise customers to theme their sites with strongly contrasting colours. We will be implementing further options for high contrast display in the future.

Images do not have appropriate alternative text

Pre-recorded videos do not have text or audio alternatives

Some page content is unable to be interacted with using keyboard navigation

The text will not reflow in a single column when you change the size of the browser window

The tabbing order of the platform may not always be logical

A visible tab focus indicator is not always present when tabbing page content

Not all error messages are announced as they are displayed when using a screen reader The page titles are not descriptive

Zooming text only to 200% may cause some content to be difficult to read

HTML validation errors are present, which may introduce issues for users navigating with assistive technologies

Excluded content

We can’t guarantee the accessibility of all content on the platform because this might be third party content, this includes:

  • Uploaded Files
  • Links
  • eLearning Packages
  • Videos
  • PDFs


We are contactable by email at 

Thrive Learning Limited is incorporated and registered in England with company number 10988277 and whose registered office is at: 27 Market Place, Bingham, Nottingham, Nottinghamshire, England, NG13 8JY