Professional Services

The team behind your LMS success

From implementation to success, Thrive's Professional Services team is with you at every stage. Dedicated account directors, 24/7 support, and a globally proven track record across 500+ organisations.

Meet the team

Loved by over 5M users

We've done this before

Our Professional Services team has migrated and implemented customers across nearly every vertical, in nearly every time zone.

Implementations:

From first login to full rollout

500+

Learners onboarded:

Across every role and industry

5 Million+

Countries supported:

Global teams for every time zone

Thrive Professional services

Thrive provides dedicated professional services to every customer, covering LMS implementation, data migration, SSO configuration, onboarding, and ongoing platform optimisation. All plans include a dedicated Account Director, 24/7 technical support, and access to strategic workshops. Rated 4.6 out of 5 across G2 and Capterra.

What’s included in your subscription?

Our Professional Services are designed to support you across five core areas.

"The process, support and service that you get from Thrive has been second to none. It's been such an easy process. We've got a brilliant Account Director in rowena, a lovely CSM in Louise."

Ian Morris

Learning Experience Platform Manager, National Highways

Everything you need for a smooth LMS launch

We guide you through every stage of getting Thrive up and running. From scoping and onboarding to migration and configuration, our team ensures your launch is seamless, structured and aligned to your goals.

Strategic support to drive adoption

Your dedicated Account Director works with you throughout the year, providing regular check-ins, reviews and tailored guidance to drive adoption and achieve your learning goals.

Fast, reliable LMS support when you need it

Our 24/7 global support team is here to keep everything running smoothly. With access to live chat, ticketing, phone support and self-serve resources, you’ll always have quick, dependable help at hand.

Insight and guidance to boost learner engagement

Access content, workshops and customer events designed to help you engage your learners. Our experts provide guidance and ideas to help you run campaigns and strengthen your learning culture.

Continuous optimisation for long-term success

We help you refine and evolve your platform throughout the year with configuration reviews, training and best-practice guidance, ensuring your platform continues to deliver value over time.

Extend your team with Thrive experts

In addition to the services above, we offer flexible support that extends your team when you need it. From a Platform Administration Specialist handling day-to-day tasks to a Dedicated Support Expert you can contact directly, our team provides the help you need to keep Thrive running smoothly.

Platform Admin Support

Whether it’s for one day or a full year, a dedicated Platform Administrator helps you get more done. They handle configuration, administration and platform management so your team can stay focused. Flexible packages are available, from post-launch support to a full platform refresh.

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Named Dedicated Support

Whether it’s daily help or occasional guidance, your named Support Expert provides fast, reliable support from someone who understands your organisation and platform. With priority access across email, WhatsApp, phone and live chat, they resolve issues quickly and keep everything running smoothly.

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Additional One-Time Services

When you need additional support, our One-Time Services help keep things moving. Whether you want to refresh your setup, upskill your L&D team or tackle technical projects, our experts provide flexible support exactly when you need it.

Optimisation workshop

Refresh your setup with expert insight. We’ll review what’s working, what could work harder and help you fine-tune your platform so it continues to deliver value.

System training workshop

Give your team a system refresher. We’ll walk through key features and best practice so everyone feels confident managing and getting the most from the platform.

Platform setup and configuration sessions

Whether you’re adding something new or refreshing what’s already there, we’ll help configure your platform smoothly and set everything up the right way.

Data consultancy

Get clarity on your data. We’ll help you understand reports, clean up structures and uncover insights that make day-to-day decisions easier.

SSO, IdP or LMS migration

Switching systems doesn’t have to be stressful. We’ll support you through the process to keep everything secure, connected and running without disruption.

Trusted by teams like yours

John Shaw

Head of Learning & Development

“Thrive has been absolutely brilliant in their relationship with Topps. I had no hesitation in renewing for five years, which speaks volumes in itself. The support you get is second-to-none, and the product itself is absolutely brilliant.”

Monica Merryweather

Operational Learning and L&D Infrastructure Manager

“What really, really struck us with Thrive was not just the platform, but the whole wraparound service – which really set [them] apart from all of the other providers that we’d been looking at. The support we’ve had has been brilliant.”

Katie Kyrousis

Learning and Development Coordinator

"The process, support, and service with Thrive has been excellent. One of the key things to remember about Thrive is that it's human. In every interaction, nothing has felt like it's too much of an ask, or a stupid question. They're always there."

Billie Barnes

Global Head of Learning & Development

"Would I recommend Thrive to other organisations? A resounding yes. The relationship that your organisation will create with Thrive is like no other, and I truly, truly endorse it."

Mark Born

Head of the AA Driving Instructor Training Academy

"We would absolutely recommend using Thrive. It's not just about the platform, it's also the people behind it."

See Thrive in action