Expert LMS Implementation, Support and Customer Success
Launch Thrive faster with expert implementation, onboarding and ongoing support.
Trusted by leading global organisations
-w%201.svg)
Thrive Professional services
From implementation and onboarding to optimisation and customer success, our experts help you launch Thrive faster and maximise impact.
Our Professional Services team supports you throughout your journey with migration, integrations, strategic guidance and ongoing support, ensuring you get the most from your Thrive platform.
What’s included in your service subscription?
Our Professional Services are designed to support you throughout your Thrive journey.
Delivered across five core areas, our team provides the expertise, strategic guidance and hands-on support needed to maximise the impact of your platform.
Everything you need for a smooth LMS launch
We guide you through every stage of getting Thrive up and running. From scoping and onboarding to migration and configuration, our team ensures your launch is seamless, structured and aligned to your goals.
Strategic support to drive adoption
Your dedicated Account Director works with you throughout the year, providing regular check-ins, reviews and tailored guidance to drive adoption and achieve your learning goals.
Fast, reliable LMS support when you need it
Our 24/7 global support team is here to keep everything running smoothly. With access to live chat, ticketing, phone support and self-serve resources, you’ll always have quick, dependable help at hand.
Insight and guidance to boost learner engagement
Access content, workshops and customer events designed to help you engage your learners. Our experts provide guidance and ideas to help you run campaigns and strengthen your learning culture.
Continuous optimisation for long-term success
We help you refine and evolve your platform throughout the year with configuration reviews, training and best-practice guidance, ensuring your platform continues to deliver value over time.
Professional Services Pricing
Extend your team with Thrive experts
In addition to the services above, we offer flexible support that extends your team when you need it. From a Platform Administration Specialist handling day-to-day tasks to a Dedicated Support Expert you can contact directly, our team provides the help you need to keep Thrive running smoothly.
Platform Admin Support
Thrive Link
Whether it’s for one day or a full year, a dedicated Platform Administrator helps you get more done. They handle configuration, administration and platform management so your team can stay focused. Flexible packages are available, from post-launch support to a full platform refresh.
Named Dedicated Support
Thrive Link
Whether it’s daily help or occasional guidance, your named Support Expert provides fast, reliable support from someone who understands your organisation and platform. With priority access across email, WhatsApp, phone and live chat, they resolve issues quickly and keep everything running smoothly.
Additional One-Time Services
When you need additional support, our One-Time Services help keep things moving. Whether you want to refresh your setup, upskill your L&D team or tackle technical projects, our experts provide flexible support exactly when you need it.
Optimisation workshop
Refresh your setup with expert insight. We’ll review what’s working, what could work harder and help you fine-tune your platform so it continues to deliver value.
System training workshop
Give your team a system refresher. We’ll walk through key features and best practice so everyone feels confident managing and getting the most from the platform.
Platform setup and configuration sessions
Whether you’re adding something new or refreshing what’s already there, we’ll help configure your platform smoothly and set everything up the right way.
Data consultancy
Get clarity on your data. We’ll help you understand reports, clean up structures and uncover insights that make day-to-day decisions easier.
SSO, IdP or LMS migration
Why teams choose Thrive
