Apex Hotels drives 90% learning adoption with Thrive
Learners using Thrive
Challenges addressed with Thrive
Integrations used
Adoption within weeks of launch
Every learner gets the five-star treatment
With a focus on personality and individuality in every single one of their properties, from Scotland to Bath, the team at Apex Hotels knew their learning platform needed to mirror that same sense of uniqueness. This called for a platform that could tailor customer service training and employee onboarding to each employee just as thoughtfully as Apex designs each hotel, giving every learner the five-star treatment.
Their previous LMS wasn't driving the engagement they needed. It lacked the ability to pull people in, and once there, the user interface was clunky and unintuitive. The biggest challenge started before any learning even happened, it was creating a reason for people to come to their platform in the first place. It was clear that Apex needed a partner, not just another provider.
Grow yourself here
For Apex Hotels, Thrive delivered what others couldn't: everything in one package. From the start, the team at Thrive removed the stress from implementation, seamlessly migrating everything from their previous LMS in just three months, including all learning history and records. Mobile-first access meant hotel staff could learn between shifts on any device, while structured pathways mapped clear development journeys from entry-level roles through to hotel management.
Inspired by their company slogan ("Find Yourself Here"), Apex Hotels' Thrive platform, Grow Yourself Here, was born. Together with Thrive, Apex created a central, engaging destination for all things learning and development, and frontline training became consistent across every property for the first time. The support didn't stop after go-live either, the Apex team describes the customer experience as "excellent", always human, always there, and always committed to innovating.
Everyone's checked in to their learning
Since switching to Thrive, user adoption surged to 90% within just a few weeks of launch, something that was completely unheard of with their previous platform, which felt less like a natural part of the working day and more like an afterthought. Employee engagement with learning has been remarkable ever since.
With more than 1,300 team members now connected through Thrive, Apex has created a thriving learning culture that feels completely organic. Analytics dashboards give the L&D team visibility of completion and progress across every hotel. During Learning at Work Week, they saw the highest-ever number of users on the platform connecting with content that wasn't compliance related, people actively choosing to connect and learn together.
"The process, support, and service with Thrive has been excellent. One of the key things to remember about Thrive is that it's human. In every interaction, nothing has felt like it's too much of an ask, or a stupid question. They're always there."
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