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Your winning start

An LMS implementation service that will jump start your success

95% of customers rate their
implementation journey as exceptional

From kick-off to launch  

Our team of Implementation Specialists are obsessed with creating an onboarding experience that will make your launch one to remember. Your project team will be totally immersed  throughout the process – from pre-sales, kick-off to launch – to ensure you have all the tools, knowledge and ideas to bring your learning strategy and Thrive vision to life.

Launching your LMS with complete confidence

Project planning isn’t to be underestimated. You want to deliver your LMS to your business on-time, and with complete confidence that it’s going to exceed expectations. Our team of Project Managers help us stay on track, bring stakeholders together, deliver on relevant outcomes and drive the implementation forward - avoiding any delay along the way!

Your implementation journey - week by week

Setting you up for success  

As part of your onboarding you’ll receive a series of workshops covering key topics from skills strategy to content planning, a range of resources and how-to style videos should you need any training explainers - although one of the best parts of Thrive isit’s so intuitive, anyone can pick it up and get going. Lastly, access to our customer community, Thrive Tribe, where you can ask questions, share ideas and tap into the experiences of other users.

Ensuring continued performance

Working with your Customer Success Manager, you'll get support for your strategy through new ideas, and monthly reporting to evidence success. Global support for your learners and round-the-clock response times will help everyone to succeed.

What you'll get

A learning platform packed full of service

At our core is creating the industry's best customer experience, backed by 98% customer satisfaction, 99% platform renewals and 99% first-response SLA.

Onboarding workshops

A series of immersive workshops covering content strategy, campaigns, success, launch and more.

Implementation Specialist

A dedicated Implementation Specialist to guide you through everything from onboarding to launch.

24-hour support

Our global support team has a 21% higher than industry average response rate and is there for you round-the-clock, even on live chat.

Customer Success Manager

Your go-to person to spark new ideas, support your strategy and evidence success through monthly reporting.

Full migration 

Our LMS migration tool that takes your users, completion history and content directly from your current learning platform and imports them into Thrive.

Meet the team 

Decades of experience 

Working alongside you is a team of Implementation Specialists with years of experience in the industry. They spend their days hosting workshops, configuring learning experiences and setting you up for future success.
Slide 1
Beth Short
4+ years working in learning and now working with her dream brands!
Jon-Paul Fradley
18+ years experience in Learning Technologies and all about solutions not problems.
Ashley Parker
6+years of learning experience vendor and client-side experience and now leading a team to deliver the best possible implementations!
Leanne Ainsworth
8+ years experience in customer excellence and operations and today leading Thrive's Project and Implementation squad.
Dominique Sinclair
A lifelong learner and lover of tech, which comes from 18 years learning solutions & consultancy.
Georgia Avery
Computing graduate with 8 years experience supporting customers to thrive.
Stacey Osime
13+ years experience in project management attuned to the latest trends and totally bought into continuous learning.

Your stress-free migration journey 

It may be a tool we’re using, but we’re with you every step of the way, guiding you through the process as part of your implementation and onboarding phase.

Find out more

See Thrive in action

Explore what impact Thrive could make for your team and your learners today.

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