Time to transform L&D
Sky is Europe’s largest media company, with an impressive 23 million customers. When COVID-19 hit in March 2020, Sky had to close 60 retail stores and adopt remote working across all functions. But the leading company chose not to furlough employees, and instead approached the unprecedented time as a unique opportunity to prioritise and transform learning and development.
They needed a way to upskill, engage and deliver learning to 800+ retail staff and share leadership training with managers, supporting them through the transition and helping their teams adapt to change.
Their previous LMS didn’t allow Sky to be agile, encourage user engagement or associate learning with communication. So, they defined the requirement for a new learning platform to guarantee usage, engage their teams and share important updates about COVID-19 - fast.
Fast track to Thrive
Sky was midway through a pilot with Thrive when the pandemic hit, and all stakeholders made the decision to fast-track roll-out early with the following objectives:
- Create one single place for learning
- Keep retail staff busy while stores across the country were closed
- Upskill customer service group leaders with training to support their teams
- Provide a platform where people can collaborate from home and stay connected
Thrive was launched across their retail teams within 2 weeks, and to business leaders within 6 weeks. The Sky team saved a huge amount of time on content curation by harnessing auto-curation tools within Thrive, as well as their microlearning content. By integrating this with their own content, they created blended learning pathways that supported end users through the ‘new normal’ of working from home.