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"The process, support, and service with Thrive has been excellent. One of the key things to remember about Thrive is that it's human. In every interaction, nothing has felt like it's too much of an ask, or a stupid question. They're always there."
AboutApex Hotels
Apex Hotels is a collection of distinctive, quirky hotels across the UK, with a strong presence in Scotland and locations in London, Bath, Newbury, and more. With over 1,300 employees, their people are at the heart of everything they do — and providing meaningful learning opportunities across this dispersed hospitality workforce is a key priority.
Every learner gets the five star treatment
With a focus on personality and individuality in every single one of their properties – from Scotland to Bath – the team at Apex Hotels knew that their learning platform needed to mirror that same sense of uniqueness. This called for a learning platform that could tailor the learning experience to each employee just as thoughtfully as Apex designs each hotel, giving every learner the five-star treatment.
Their previous LMS just wasn’t driving the engagement they needed; it lacked the ability to pull people in, and once there, the user interface was clunky and unintuitive. The biggest challenge started before any learning even happened – it was creating a reason for people to come to their platform in the first place. It was clear that Apex needed a partner, not just another provider.
Grow yourself here
For Apex Hotels, Thrive delivered what others couldn’t: everything in one package. From the start, the team at Thrive removed the stress from the implementation process – seamlessly migrating everything from their previous LMS to Thrive in just three months, including all their learning history and records.
Inspired by their company slogan (“Find Yourself Here”), Apex Hotels’ Thrive platform, Grow Yourself Here, was born. Together with Thrive, Apex created a central, engaging destination for all things learning and development. And the support didn’t stop after go-live. The Apex team describes the customer experience as “excellent” — always human, always there, and always committed to innovating.
Everyone’s checked-in to their learning
Since switching to Thrive, the Apex team has been amazed by the remarkable engagement levels they’ve seen. User adoption surged to 90% within just a few weeks of launch; something that was completely unheard of with their previous platform – which felt less like a natural part of their working day, and more like an afterthought.
With more than 1,300 team members now connected through Thrive, Apex has created a thriving learning culture that feels completely organic. During Learning at Work Week, they saw the highest ever number of users on the platform connecting with non-compliance content. Instead, people were actively choosing to connect and learn together.
Real results we will help you to achieve
See Thrive in action
Explore what impact Thrive could make for your team and your learners today.
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