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Stellar Support,
exactly when you need it

An unstoppable team of problem solvers and trouble shooters. 

Smart and savvy support 

Whether they’re guiding customers on how best to harness features, scoping solutions to combat challenges, or keeping Thrive running smoothly with 99.99% up time, our Technical Support team plays an all-important part in helping our customers thrive.

Industry-leading team 

In the last year our technical support team has doubled, and spread to the corners of the world - from Miami to Bondi Beach. Together, they provide round-the-clock-support for millions of global learners. With a fluid approach to case management, and Thrive’s highly collaborative culture, the team is able to provide best in class response and solution times.

A platform packed full of support 

At the heart of the Support experience sits our Support Portal, giving our customers access to a range of benefits to help them stay successful. 

Live chat

Timely questions call for instant answers. Make use of live chat to get real human beings solving your queries and questions, exactly when you need them.

Knowledge library

The answer to your desire to DIY. Support-specific articles, guides and information to help solve challenges you may encounter with the Platform.

24-hour ticket support

The gateway to Thrive’s Technical experts. Create, update and review any request you have for Thrive’s support team, 24 hours a day. Additional help is just a few clicks away!

  • 98% customer satisfaction 
  • 99% response SLA adherence
  • 98% containment SLA adherence

The gift of feedback

Don't just take our word from it. Hear from the people that mean the most, our customers.

James Stewart

Head of Learning Experience at Sky

"The success lies in the speedy yet successful launch of Thrive. We implemented it in just a week, but our learning culture has changed forever."

Vicki Bacon

People Manager at Huel

"Two things at the heart of what we do at Huel are to share insights, knowledge and skills as a whole team and continually improve systems and processes so they can be efficient for our needs. Thrive allows us to perform both of these functions perfectly."

Suzanne Wood

Learning and Development Manager at Gü

"The support that we've got from Thrive has been amazing. They're really keen to make it work, really approachable, really friendly. They answer any question and we've been really impressed with how they've been so efficient."

See Thrive in action

Explore what impact Thrive could make for your team and your learners today.