National Highways powers learning for every road and office worker
Learners using Thrive
Challenges addressed with Thrive
Integrations used
Pieces of learning content live on the platform
Driving learning across the country
When you're responsible for keeping 4,300 miles of roads moving, every role matters, from the teams in head offices to the 1,500 traffic officers patrolling the motorways day and night. But with such a diverse and dispersed workforce, National Highways faced a major challenge: how to make frontline training accessible to everyone, no matter where or when they worked.
They needed more than a traditional LMS. Training had to be flexible enough for shift patterns, traffic officers on mobile devices, and varying, unpredictable schedules. And with huge volumes of safety and compliance content to deliver, National Highways wanted a solution that didn't just tick boxes, but actually helped people take learning into their own hands.
A smooth journey to smarter learning
Thrive went beyond modernising learning at National Highways, it actually changed how people feel about it. With Thrive, every new starter lands in a structured onboarding journey from day one. Mobile access means traffic officers can jump in during downtime, using spare minutes to learn or prepare for their next shift, while structured pathways guide development from induction through to advanced capability. What used to be a slog has transformed into something people genuinely enjoy.
For some, Thrive has gone beyond building skills. After traffic officer Darren Ward sustained a career-changing injury, Thrive helped him retrain for a new role and rebuild his confidence. Through content on imposter syndrome, stress, and mental health, he found the tools and mindset to start again. Darren's 61, starting a new chapter, and still discovering something new through Thrive, living proof that curiosity doesn't retire.
Learning without roadblocks
Within the first month, 99% of accounts were activated, a figure that continues to hold strong even as new employees join. Analytics dashboards give leadership real-time visibility of engagement and completion across every team, from motorway patrols to head office colleagues. Feedback has been overwhelmingly positive, with traffic officers giving Thrive "a huge thumbs up" while safely parked, of course.
Behind the scenes, Thrive's support has kept everything running smoothly. With a dedicated Account Director and CSM, Ian Morris calls the partnership "bostin," Brummie slang for "wonderful," "brilliant," or "great." From setup to day-to-day support, National Highways knows Thrive has their back, keeping every learner, and every journey, moving forward.
"The process, support and service that you get from Thrive has been second to none. It's been such an easy process. We've got a brilliant Account Director, and a lovely CSM. Even if they're off, all I've got to do is raise a Zendesk ticket and I've never had to wait more than 24 hours for anything that I've asked to be resolved."
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