How Edinburgh Council used Thrive to deliver 174,000 learning assignments

video player buttonEdinburgh Council - view of Calton Hill

Learners using Thrive

20,000

Challenges addressed with Thrive

Customer service training
Internal communications
Continuing Professional Development
Role-based training

Integrations used

Learning assignments delivered across the organisation

174,000
In this case study
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Learning for a city-sized workforce

With 700 services and 20,000 colleagues, employee training at Edinburgh Council had to move as fast as the city it serves. Each area required role-specific learning while the wider organisation needed consistent understanding of core topics — from compliance to leadership development — across a highly diverse workforce.

Edinburgh Council - view of Calton Hill

Getting everyone on the same page

Partnering with Thrive, Edinburgh Council created structures that reflected how the organisation actually operates. Structured pathways guided colleagues through role-specific development while internal communications tools kept the entire workforce aligned on city-wide priorities and updates.

Edinburgh Council colleague and Thrive colleague meeting about learning platform

Learning that earns attention

Now, learning is something that Edinburgh Council colleagues actively want to return to. Using analytics dashboards, the L&D team can see exactly what's driving engagement and iterate quickly — keeping the platform fresh and relevant for 20,000 colleagues across the city.

“To have this central hub — where we can deliver learning that’s interesting, relevant, valuable, and useful — is awesome. It’s one of the greatest things about the platform.”

Peter Still
Learning Consultant, Edinburgh Council