How Edinburgh Council used Thrive to deliver 174,000 learning assignments
Learners using Thrive
Challenges addressed with Thrive
Integrations used
Learning assignments delivered across the organisation
Learning for a city-sized workforce
With 700 services and 20,000 colleagues, employee training at Edinburgh Council had to move as fast as the city it serves. Each area required role-specific learning, while the wider organisation also needed consistent understanding of core topics like health and safety and asbestos awareness — as well as compliance and leadership development.
But the council's old learning strategy didn't meet those challenges. Learning records lived on paper, and running compliance training or organisation-wide initiatives demanded heavy manual effort that took away from more pressing work. There was no single space where people could see what they needed to complete, what needed to be done, and what new learning opportunities were available to them.
Getting everyone on the same page
Partnering with Thrive, and using the Platform Admin Specialist service for extra impact, Edinburgh Council created structures that reflected how the organisation actually operates, rather than forcing learning into generic categories. Over a short time-frame, the council created 500 structures with 5,000 audience members, using structured pathways to guide colleagues through role-specific development.
This change made it possible to assign the right learning to the right people, while still giving everyone access to shared topics and conversations. Internal communications tools now run organisation-wide campaigns directly through the platform, while initiatives like Learning at Work Week give teams a simple way to spotlight the content that matters most to them.
Learning that earns attention
Now, learning is something that the colleagues at Edinburgh Council actively want to return to, instead of an unexciting task on their to-do list. In the words of Peter Still, Learning Consultant: "The feedback coming in [is] 'Oh wow that was really interesting,' or, 'I didn't know that!' or 'Do you have any more courses on that subject?'" With Thrive, Edinburgh Council has enabled self-directed learning that feels truly accessible, and lives in one single place.
Gone are the endless reams of paper and scattered records. Using analytics dashboards, the L&D team can see exactly what's driving engagement and iterate quickly, with compliance checked in real time, keeping the platform fresh and relevant for 20,000 colleagues across the city.
“To have this central hub — where we can deliver learning that’s interesting, relevant, valuable, and useful — is awesome. It’s one of the greatest things about the platform.”
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