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This document outlines the Service Credit arrangement between THRIVE Learning and the Customer.
This document outlines the Service Credit arrangement between Thrive Learning and the Customer. “Monthly Uptime Percentage" means total number of minutes in a calendar month minus the number of minutes of downtime suffered in a calendar month, divided by the total number of minutes in a calendar month. "Service" means the THRIVE LXP. "Service Credit" means the following:
Monthly
Uptime
Percentage
Days of Service added to the end of the Service term at no charge to Customer
< 99.9% - >= 99.0%
1
< 99.0% - >= 95.0%
3
< 95.0%
15
Customer Must Request Service Credit. In order to receive Service Credits, the Customer must notify Thrive Learning within thirty days from the time Customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit the Customer's right to receive a Service Credit.
Maximum Service Credit. The aggregate maximum number of Service Credits to be issued to the Customer for any downtime that occurs in a single calendar month shall not exceed fifteen days of Service added to the end of Customer's term for the Service.
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