How National Trust for Scotland drove a 150% increase in learning engagement

video player buttonNational Trust Scotland - historic building exterior

Learners using Thrive

1,144

Challenges addressed with Thrive

Customer service training
Employee engagement
Frontline training
Essential learning

Integrations used

Monthly active learners increased

150%
In this case study
Testimonial

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Learning designed for desks, not landscapes

National Trust for Scotland's workforce don't all work in an office. Their work takes them outdoors — but their previous learning platform didn't reflect that reality. Frontline training needed to reach colleagues wherever they were working, with mobile-first access that fitted around their physical environment.

National Trust Scotland autumn foliage

A flexible platform that meets colleagues where they are

With Thrive, National Trust for Scotland took learning out of the office and placed it directly in employees' hands. The mobile app gave outdoor colleagues access to training on any device, while structured pathways ensured every role had a clear development journey to follow.

Thrive and National Trust Scotland meeting

Engagement grows as learning becomes part of everyday work

Since launching Thrive, National Trust for Scotland has seen a 150% increase in the number of colleagues accessing learning monthly. Employee engagement has grown alongside access to new content — with analytics giving the team clear visibility of what's working across every property and team.

National Trust Scotland and Thrive employee walking through grounds

"If another business leader asked if I'd recommend Thrive to them, I'd say 100% yes. It's been an incredibly positive experience since we launched in May, and since working with Thrive from January this year, we've had nothing but success with them. It's been streamlined, slick, fun, engaging, and really successful. We’ve had really positive results from it."

Pete Harris
Lead Consultant, Organisational Development, National Trust for Scotland