Enterprise LMS support and services for global organisations
Rolling out learning across countries, systems and stakeholders takes more than a support desk. Two Implementation Specialists lead your launch. After that, your dedicated team is a call, email, WhatsApp or Slack message away, backed by 24/7 support.
“Would I recommend Thrive to other organisations? A resounding yes. The relationship that your organisation will create with Thrive is like no other, and I truly, truly endorse it.”
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Meet your named enterprise team
Three named people own your success with Thrive. You’ll always know who to call, and you can count on them to answer.
Your Account Director owns your relationship with Thrive. They shape your growth strategy, keep you ahead of product updates and make sure your executives are aligned at every stage.
Your Learning Impact Manager owns learning strategy, adoption and engagement. They help you launch high-impact campaigns, roll out global initiatives, unlock new platform features and show the business impact of your learning.
Your support expert knows your platform inside out. Reach them by call, email, WhatsApp or Slack, and review your tickets together every week.
Your extended expert network
Alongside your core account team, you get direct access to specialists across every part of your Thrive LMS:
- Implementation Specialists to guide your launch
- Project Managers to keep you on track and in the know
- Platform Admin Specialists to take time-consuming admin off your plate
- Data Analysts to connect your learning data with business results
- Integrations Specialists to keep your systems connected
- Content Experts to map Thrive Content and skills to your goals
- Product Managers you can access directly to help shape Thrive’s roadmap
- Global Support Engineers to fix issues, 24/7
- Creative Designers to keep your platform on brand
From single-region launches to organisations spanning 60+ countries, the right expert is just a message away.
Enterprise implementation built for complexity
Every enterprise rollout is different, so your implementation is shaped around your regions, systems and governance.
Local hosting, data residency options and 74 languages come built into every deployment. See how LMS implementation works →
Your implementation programme includes:
- Two dedicated Implementation Specialists
- Programme or Project Manager support
- Executive stakeholder alignment from day one
- Bespoke project plans and governance structures
- Risk and change control management
- Complex integrations and API consultancy
- Historical data migration
- Single sign-on and identity provisioning
- Multi-stakeholder training workshops
- Launch campaigns with platform creative assets
How Burger King UK launched in six weeks
Burger King UK launched its first ever LMS with Thrive in just six weeks, rolling out across nearly 300 restaurants alongside a new employee intranet.
Since then, it’s seen a 1.5x return on labour cost savings, reduced employee turnover and won Gold at the Brandon Hall Excellence in Technology Awards.
24/7 enterprise support
Every Thrive customer gets 24/7 support. As an enterprise customer, you get priority on top.
- A named support expert who knows your platform
- Direct access by call, email, WhatsApp or Slack
- Priority ticket routing and faster response times
- Weekly ticket reviews
- Custom support dashboards
- Quarterly support performance reviews
- Annual executive support review
- Optional on-site visits
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- Instant answers through AI-powered support assistant
- Live chat support
- In-platform ticket visibility and updates
Enterprise services that scale with you
Need more? Add any of these services to build a fully managed experience.
Hand over the day-to-day running of your platform. Our admin specialists handle configuration, management and optimisation, with data-led guidance on what to improve next.
Local engagement managers work on the ground with your teams across EMEA, APAC and beyond, driving adoption where it matters most.
Extend our technical support to your end users, so your L&D team isn’t fielding every login question.
Fill content gaps or build something new, with custom content branded and shaped around your organisation.
