Enterprise

Enterprise Service Designed for Global Organisations

Most LMS support reacts to tickets. Thrive is different.

Our enterprise service is proactive and strategic, designed for complex global organisations. You get a dedicated team to launch faster, boost adoption, and prove measurable impact.

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Trusted by global enterprise organisations

An enterprise partnership that powers performance

Most LMS vendors offer support. Thrive offers partnership.

Our enterprise service model connects strategy, delivery and performance. Every strategic customer receives a named delivery team that works closely with you to ensure your platform delivers measurable business outcomes

When an award-winning platform is paired with expert service, learning becomes a strategic advantage.

Benefits

Why enterprise teams choose Thrive

Scale learning operations with an embedded enterprise team

Thrive provides a named delivery team that works as an extension of your L&D department. They help you scale learning initiatives, improve adoption and deliver measurable impact across your organisation.

Accelerate learning impact with strategic guidance

Your Account Director and Learning Impact Manager align learning strategy to business goals. They help drive adoption, support global initiatives and ensure learning delivers real outcomes.

Launch complex LMS implementations with confidence

Thrive supports enterprise rollouts with dedicated implementation specialists, project management and governance designed for large, multi-region organisations.

Strengthen platform performance with 24/7 enterprise support

Enterprise customers receive enhanced support with priority routing, faster response times and direct access to named experts. AI-powered Smart Support also provides instant answers when needed.

Access expertise across the Thrive ecosystem

Alongside your core team, you can collaborate with specialists across integrations, data, content, product and platform administration to support your learning strategy.

What’s included in the Thrive enterprise service

Enterprise customers receive a dedicated delivery team, strategic success planning and enhanced support designed for global organisations. This includes an Account Director and Learning Impact Manager, unlimited L&D impact projects, direct access to specialists across integrations, content, product and data, collaboration on roadmap direction, and the ability to work within your existing tools and workflows.

Your core account team

Your dedicated enterprise team

Enterprise organisations need more than a single point of contact.

Thrive provides a cross-functional team that supports your LMS strategy, delivery, and optimisation to drive adoption and measurable impact.

Leads the strategic relationship, ensuring Thrive supports your long-term growth, executive priorities and product roadmap alignment.

Focuses on learning strategy, adoption and measurable outcomes. They work closely with you to connect learning activity to real business impact.

Your extended expert network

Alongside your core account team, Thrive gives you direct access to a network of specialists across your LMS ecosystem.

You can work directly with experts in:

  • Implementation and onboarding
  • Programme and project management
  • Platform administration
  • Data and analytics
  • Integrations and APIs
  • Content and learning design
  • Product and platform strategy
  • Global support engineering
  • Creative and campaign delivery
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This structure ensures you always have access to the right expertise when it matters.

Built by experts in enterprise learning

Our team brings deep experience across learning technology, enterprise transformation, and global rollout.

Every Learning Impact Manager has delivered Thrive inside real organisations. They understand adoption challenges, stakeholder expectations, and how to prove impact.

We help you launch faster, increase adoption, and deliver measurable learning ROI at scale.

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Enterprise implementation built for complexity

Rolling out an LMS across regions, systems and stakeholders requires coordination at scale.

Thrive’s enterprise implementation model is built for complexity, governance and global rollout.

Your implementation programme includes:

  • Two dedicated Implementation Specialists
  • Complex integrations and API consultancy
  • Programme or Project Manager support
  • Executive stakeholder alignment from day one
  • Bespoke project plans and governance structures
  • Risk and change control management
  • Single sign-on and identity provisioning
  • Historical data migration
  • Enterprise platform configuration
  • Multi-stakeholder training workshops
  • Launch campaigns with platform creative assets
  • Adoption analytics and launch reporting
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24/7 enterprise support

Enterprise scale requires enterprise responsiveness.

  • Instant answers through AI-powered support assistant
  • Live chat support
  • In-platform ticket visibility and updates
  • Dedicated named support expert
  • Priority ticket routing
  • Faster response times
  • Weekly ticket reviews
  • Custom support dashboards
  • Quarterly support performance reviews
  • Annual executive support review
  • Optional on-site visits

Enterprise services that scale with you

Thrive offers optional service extensions for organisations that require deeper operational support.

Expert configuration, platform management and optimisation support.

Local engagement managers supporting adoption across EMEA, APAC and global regions.

Technical support for end users across large workforces.

Accelerate innovation or close content gaps with tailored development and branded content creation.

Why enterprise teams choose Thrive

Becky West
Learning & Development Partner
“I would definitely recommend Thrive to other organisations. All your learning is in one place and it’s incredibly social. It’s a place where your teams will want to go to learn.”
Monica Merryweather
Operational Learning and L&D Infrastructure Manager
“What really, really struck us with Thrive was not just the platform, but the whole wraparound service – which really set [them] apart from all of the other providers that we’d been looking at. The support we’ve had has been brilliant.”
Aiste King
Learning Partner
"Passionate, creative, fun, engaging, never stopping to deliver more. That's why we love Thrive."
Katie Kyrousis
Learning and Development Coordinator
"The process, support, and service with Thrive has been excellent. One of the key things to remember about Thrive is that it's human. In every interaction, nothing has felt like it's too much of an ask, or a stupid question. They're always there."
Kristina Tsiriotakis
Global L&D Director
"We chose Thrive over a traditional LMS as we were looking for something that was innovative, collaborative and fun."
Alex Bailey
L&D Partner
"I would 100% recommend Thrive, they can't do enough for us which is great."
Ellie George
Learning and Development Manager
"Thrive has completely changed the way we do learning and development here. It’s made everything so much more engaging, way more accessible, and so much more effective with everything we roll out."
Tom Flash
Head of Digital Learning
"We’re treating Kiki like another member of the team, helping our people get the answers they need faster than ever, including summarising and translating, and also solving some of those admin/platform queries, freeing up our team to focus on the business objectives. This is the future of digital learning. "
Rob Beattie
Improvement Manager
"Security was one of our key considerations when we issued a tender for a new platform, and the Thrive team were able to show that they met all of our required standards."
Gemma Islip
Head of Talent and Culture at Science Musuem Group
"The thing i love most about working with Thrive is that we can really see the impact it's having on our colleagues. It's really created excitement around learning, and it's happening a lot more frequently."
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Frequently asked questions

What does enterprise LMS implementation include?

Thrive’s enterprise implementation programme is designed for complex global rollouts.

It includes dedicated implementation specialists, project management support, bespoke project planning, SSO integration, data migration, training workshops and launch campaigns to ensure successful platform adoption.

How does Thrive help prove learning impact?

Every enterprise customer receives a structured success plan aligned to business objectives.

Thrive tracks key metrics including:

• Platform adoption and engagement
• Skills progression
• Learning performance data
• Platform health metrics
• Strategic initiative outcomes

These insights are reviewed through Quarterly Business Reviews and executive reporting.

Is 24/7 support included for enterprise customers?

Yes. Enterprise customers receive enhanced global support including 24/7 technical support, priority ticket routing, faster response times and AI-powered Smart Support for instant answers.

Extended end-user support can also be added if required.

Can Thrive support global LMS rollouts?

Yes. Thrive is designed to support complex global implementations including multi-region deployments, integrations, governance frameworks and executive stakeholder management.

Thrive platforms are already used by organisations operating across more than 60 countries.

What happens after we go live?

After launch, organisations enter a structured optimisation lifecycle focused on adoption, optimisation and expansion.

This includes post-launch reviews, ongoing optimisation workshops, annual platform health checks and strategic L&D projects designed to increase platform impact.

How much does the enterprise service model cost?

Thrive’s enterprise service model is our red carpet, full-service support model and is priced at approximately 30% of the annual platform subscription, providing organisations with a dedicated team, enhanced support and ongoing strategic partnership.