Customer service training

Build teams that deliver exceptional customer service

From learning pathways to AI answers and mobile training, Thrive brings everything customer service pros need into one connected experience.

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Features

How we can solve your onboarding challenge

Bring every customer service skill and insight into one learning pathway that people genuinely want to use. Thrive’s pathways guide customer service teams along a clear route to stronger conversations and faster resolutions. Real-time recommendations keep development moving at the exact moment support is needed, turning every interaction into a chance to grow. The outcome is a confident team delivering consistent service for every customer.

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Cut down on the time your team would spend searching for answers, and get them the knowledge they need instantly with Kiki. She scans your organisation’s content in seconds and delivers clear, accurate responses right when people need them. Customer service teams move faster, spending more time helping customers and less time digging for information.

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Live learning has a big impact on customer service, and Thrive makes it simple to deliver. Bring teams together for focused sessions that build confidence and sharpen communication skills. Everything sits in one place, from sign-ups to follow-up tasks, giving managers a front row seat to who’s thriving and who needs a boost.

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From the call centre to the shop floor, Thrive’s mobile app puts the training your customer service teams need straight into their hands. With a seamless experience that flows from desktop to mobile, employees can pick up where they left off without missing a beat. It keeps pace with busy shifts and supports confident customer conversations – wherever work happens.

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Loved by teams like yours

Becky West

Learning & Development Partner

“I would definitely recommend Thrive to other organisations. All your learning is in one place and it’s incredibly social. It’s a place where your teams will want to go to learn.”

John Shaw

Head of Learning & Developement

“Thrive has been absolutely brilliant in their relationship with Topps. I had no hesitation in renewing for five years, which speaks volumes in itself. The support you get is second-to-none, and the product itself is absolutely brilliant.”

Monica Merryweather

Operational Learning and L&D Infrastructure Manager

“What really, really struck us with Thrive was not just the platform, but the whole wraparound service – which really set [them] apart from all of the other providers that we’d been looking at. The support we’ve had has been brilliant.”

Aiste King

Learning Partner

"Passionate, creative, fun, engaging, never stopping to deliver more. That's why we love Thrive."

Katie Kyrousis

Learning and Development Coordinator

"The process, support, and service with Thrive has been excellent. One of the key things to remember about Thrive is that it's human. In every interaction, nothing has felt like it's too much of an ask, or a stupid question. They're always there."

Kristina Tsiriotakis

Global L&D Director

"We chose Thrive over a traditional LMS as we were looking for something that was innovative, collaborative and fun."

Alex Bailey

L&D Partner

"I would 100% recommend Thrive, they can't do enough for us which is great."

Ellie George

Learning and Developemnt Manager

"Thrive has completely changed the way we do learning and development here. It’s made everything so much more engaging, way more accessible, and so much more effective with everything we roll out."

Billie Barnes

Project Lead

"Would I recommend Thrive to other organisations? A resounding yes. The relationship that your organisation will create with Thrive is like no other, and I truly, truly endorse it."

Tom Flash

Head of Digital Learning

"We’re treating Kiki like another member of the team, helping our people get the answers they need faster than ever, including summarising and translating, and also solving some of those admin/platform queries, freeing up our team to focus on the business objectives. This is the future of digital learning. "

Rob Beattie

Improvement Manager

"Security was one of our key considerations when we issued a tender for a new platform, and the Thrive team were able to show that they met all of our required standards."

Gemma Islip

Head of Talent and Culture at Science Musuem Group

"The thing i love most about working with Thrive is that we can reeally see the impact it's having on our colleagues. It's really created excitement around learning, and it's happening a lot more frequently."

Wendy Elliot

Learning & Development Manager

"We've had people saying, "we should have done this years ago. This is the best thing Elior has launched in some time". The engagment levels tell me all i need to know; it's been incredibly well-recived."