Leeds Building Society achieves 85% user coverage in one month with Thrive
Learners using Thrive
Challenges addressed with Thrive
Integrations used
User coverage within one month
Barriers to learning
Leeds Building Society is a well-established brand in its 105th year with over fifty branches. While employee training had always been a big priority, the motivation to search for a new platform was born out of unanimous dissatisfaction with a solution that simply wasn't fit for purpose.
With a clunky, hard-to-use interface and learning that couldn't be accessed once complete, the platform wasn't conducive to long-term self-development. Low levels of engagement, coupled with low marks on employee sentiment surveys, revealed that something needed to change to remove these barriers, and connect skills development to meaningful personal growth.
Building a learning culture, brick by brick
In searching for a new platform, the L&D team at Leeds Building Society collectively thought about what they wanted for the future of the organisation. They knew that building a learning culture was at the top of their priority list, cognisant of the fact that organisations with a learning culture are more successful than those without.
After a detailed market analysis, their research led them to Thrive. What set Thrive apart, beyond the platform's capabilities, was the team of people behind it and the full wraparound service they offered. Thrive worked closely with Leeds Building Society to understand their needs and rebuild their learning culture from the ground up. Structured pathways connected CPD and skills goals to performance conversations, while campaigns kept colleagues engaged with development opportunities throughout the year.
Thrive just makes sense
Leeds Building Society has had all the support they've needed from Thrive, exactly when they've needed it. Engagement levels have gone from practically non-existent to above and beyond what the team could have anticipated: within just the first week, 44% of colleagues had accessed Thrive and started to build a skills profile, jumping to 85% within the month, with 400 goals added.
This has contributed to an overall shift in the workforce's perception of learning within the organisation. Skills development is now visible and measurable, with analytics dashboards giving managers clarity on engagement and compliance completion across all branches. User feedback has been just as overwhelmingly positive as it was negative for the previous platform: learners report that Thrive is easy, accessible, and "just makes sense."
“What really, really struck us with Thrive was not just the platform, but the whole wraparound service – which really set [them] apart from all of the other providers that we’d been looking at. The support we’ve had has been brilliant.”
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