Inspired achieves 120,000 content views since launching Thrive
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Learners using Thrive
Challenges addressed with Thrive
Integrations used
Monthly active user coverage
Time to level up their learning
Prior to launching Thrive, Inspired Entertainment's learning and communication materials were spread across email, a traditional LMS, and 50-60 page customer service handbooks. This inconsistent, old-fashioned style of learning didn't match their vibrant, innovative and forward-thinking company ethos, and onboarding was inconsistent while compliance training was hard to track across a geographically dispersed gaming workforce.
Communications would often get lost in the shuffle, and for their incredibly busy 60-strong customer service team, thumbing through a handbook with a customer on the other end of the phone wasn't an efficient way to do their jobs. They needed a learning platform that was as forward-thinking as their company.
Hitting the skills jackpot
Learning at Inspired has been supercharged thanks to Thrive, with a strategy that has their learners feeling as though they've hit the jackpot. With such a large and varied team, it was imperative that their learning platform catered to a diverse range of needs. Structured pathways replaced scattered resources, and the fact that Thrive facilitates content in multiple formats means no matter how someone learns, they won't get left behind. Skills and goals functionality helps people level up in their careers.
Inspired has taken this functionality and run with it, rolling out "Skill of the Month" to regularly introduce the entire business to new skills they may need to develop, while campaigns gave L&D a way to push critical compliance updates and product news to the entire workforce quickly and consistently.
Thrive gets the high score
The engagement with Thrive has so far been fantastic. The Inspired team found using the platform to be like second nature from day one, making use of both the desktop version and the mobile app to help them take their learning on the go. The user-generated content functionality makes it easy for everyone to feel like they have a voice and contribute to the platform, and the leaderboards make learning competitive, perfect for a gaming company.
Analytics dashboards give L&D clear visibility of frontline training completion and compliance status across every location. Inspired is a hugely ambitious company in terms of growth, and the ability to see what's happening throughout all areas of the business makes everyone feel invested. In the words of Lorna Evans, VP of People at Inspired: "Invest in your people, and they'll invest in you."
"I would recommend Thrive because of the support that you receive. It doesn't feel like ‘just another company’, it really is a partnership."
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