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Time to level up their learning
Prior to launching Thrive, the Inspired team’s learning and communication materials were spread out across email, a traditional LMS, and 50-60 page customer service handbooks.
This inconsistent and old-fashioned style of learning didn’t match their vibrant, innovative and forward-thinking company ethos. Communications would often get lost in the shuffle - and for their incredibly busy 60-strong customer service team, thumbing through a handbook with a customer on the other end of the phone wasn’t an efficient way to do their jobs.
They needed a learning platform that was as forward-thinking as their company: something that would bring their learning out of the past and beyond a box-ticking compliance exercise, into the bold future they’d envisioned.
Not just another company
Laura Ramsden, Head of L&D at Inspired, knew that the company’s learning platform needed to match their own innovative ethos - and Thrive turned out to be the perfect fit. Laura’s early interactions with the team at Thrive made it clear to her that it would be a supportive, successful partnership.
“I would recommend Thrive because of the support that you receive. It doesn’t feel like ‘just another company’, it really is a partnership.”
- Laura Ramsden, Head of L&D at Inspired
Throughout implementation and launch, Laura and her team recognised that their first challenge was changing the existing impression everyone had about the company’s learning culture. With Thrive’s help, they wanted to reinvigorate their teams - and bring the gamification on which they’d made their name into their learning strategy.
In order to get everyone involved from the very beginning, Laura rolled out a competition across the business to name the platform and win a prize. After the votes were counted, ‘iLearn’ took the crown - and Inspired’s hyper-personalised learning platform was born.
The team loved how it reflected their brand, and how easy it was to continue that branding throughout the platform with features like ‘iDiscover’, ‘iLead,’ ‘iQuestion’ and ‘iEvents.’
Hitting the skills jackpot
Learning at Inspired has been supercharged - with a strategy that has their learners feeling as though they’ve hit the jackpot.
With such a large and varied team, it was always imperative to Inspired that their learning platform cater to a diverse range of needs. The fact that Thrive facilitates content in multiple formats means that no matter how someone learns, they won’t get left behind - and the skills and goals functionality helps people level up in their careers.
Inspired has taken this functionality and run with it, rolling out ‘Skill of the Month’ in order to regularly introduce the entire business to new skills they may need to develop. Topics like ‘Flexible Thinking’ and ‘Having Difficult Conversations’ have proved invaluable to a company who actively encourages continuous development and upward mobility.
"We have a lot of people within the team who tend to progress to managerial roles ... so talking them through how to have more difficult conversations and building their confidence has been the best bit for us."
Rachel Hughes, Customer Support Manager at Inspired
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