Alto boosts platform adoption by 40% with Thrive
Learners using Thrive
Challenges addressed with Thrive
Integrations used
Increase in adoption vs previous LMS
From linear to lightning-fast learning
Before Alto partnered with Thrive, the UK's largest estate agency software company — supporting major brands like Zoopla and Hunters — was facing a familiar challenge: how to deliver training that felt tailored and engaging for estate agents with diverse needs and responsibilities. Their previous platform, Docebo, followed what Emma Parrish, Education Content Specialist at Alto, calls a "linear approach" — an A to B journey that left very little room for flexibility and personalisation.
Alto's new LMS had to be the perfect fit, in the right place, at the right time, with all the right features. Even more important was the tangible impact the platform could make: less friction, faster onboarding, and reduced customer churn. Their previous platform wasn't delivering the knowledge management or performance enablement a fast-moving sales workforce needed, and the team wanted a scalable platform that could evolve with them while improving both user experience and return on investment.
Skills that stick, powered by Thrive
Alto's new learning platform, branded Alto Skills, launched in January 2025 and quickly became central to the learning experience for their estate agents. With fully flexible, personalised learning pathways, users can dip in and out of training as needed, whether it's system functionality, sales negotiations, or GDPR essentials, while coaching and mentoring tools support development beyond formal training.
Thrive's seamless implementation process allowed Alto to stay on track with rollout targets, hitting milestone after milestone. Within the first quarter, 3,000 users were onboarded, with even more joining each day. Real-time dashboards tracked progress across every team, and thanks to the strong user interface and consistently positive feedback, the learning platform quickly became prime real estate.
Igniting engagement and reducing churn
In just three months, Alto racked up over 15,000 content views — a 40% increase in adoption compared to Docebo. Every logged-in user is engaging with learning, driving a full 100% active user rate and drastically improving time to go-live for new customers. Analytics gave the team clear sight of engagement and skills development progress, while Kiki gave estate agents instant answers at the point of need.
By making learning faster and more intuitive, Alto is helping estate agents become more self-sufficient, meaning fewer support tickets, less demand on internal teams, and lower churn. Asked to describe Thrive in a word, Andrew Woodison, Senior Corporate Resolutions Consultant at Alto, said: "Ignition. It's where our customer journey starts, and takes off."
"The most effective tactic we’ve used is moving to Thrive in the first place. We’ve seen our user engagement go through the roof — in our first month we had 100% user engagement from logged-in users."
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