Topps renews with Thrive to boost engagement and growth
Learners using Thrive
Challenges addressed with Thrive
Integrations used
User adoption
Tradition meets transformation
When you achieve your desired results and then some, renewing your contract doesn't require a second thought. Topps Tiles is the UK's leading tile specialist, rooted in classic British design and heritage that has guided their approach for over 60 years. Back in 2020 when their platform launched, John Shaw, Head of Learning & Development, and Chris Potter, Technical Training Manager, loved that Thrive prioritised employee development and put people in control of their own learning.
When their contract renewal came around, the challenge was building on five years of success, taking product knowledge delivery and employee engagement to the next level across every store.
Paving the way for on-the-job learning
Five years into their Thrive journey, the Topps team continue to make use of Thrive Content, Thrive's off-the-shelf learning content solution, leveraging the Retail sector suite to embed additional learning into their employees' day-to-day training.
Following initial testing and knowing how indispensable Thrive was for their majority deskless workforce, Topps purchased Android tablets for every single retail store and warehouse location, allowing the platform to be nationwide and accessible wherever their learners were via the Thrive mobile app. Campaigns keep store teams aligned on product launches and promotions, while structured pathways support development from frontline staff through to management roles. Audiences and set permissions allow them to tailor learning to different people, making the experience bespoke to each individual despite being part of a huge business.
Building business success
Thrive is fully adaptable to Topps Tiles and their plans to grow as a business. With analytics dashboards, the team takes a much more detailed look at learner data to understand workforce engagement levels and how to improve them, not just through in-house product training but also through Thrive Content.
The help Topps Tiles has had from the Customer team at Thrive has been a key piece of the puzzle. Whether it's technical queries or functionality questions, support is always available exactly when they need it. Most importantly, Thrive achieves the goal Topps set out with: to put colleagues at the centre of their own learning.
“Thrive has been absolutely brilliant in their relationship with Topps. I had no hesitation in renewing for five years, which speaks volumes in itself. The support you get is second-to-none, and the product itself is absolutely brilliant.”
-w.svg)
%20(1)l.png)
