Science Museum Group boosts training workshop uptake by 25% with Thrive
Learners using Thrive
Challenges addressed with Thrive
Integrations used
Uptake for training workshops increased
Redefining learning
Prior to Thrive, Science Museum Group's learning engagement was in need of a new definition. "Learning" was a word that only described the mandatory training employees had to log on and complete once a year, and "additional training" referred simply to a classroom-based approach facilitated by expensive external trainers.
The SMG team needed to shift their people's perception of what learning could mean, be and do for them. As a group that prides itself on inspiration and education for everyone, the unengaging L&D strategy wasn't going to cut it any longer. The challenge was creating a culture where employee engagement with development was genuinely self-directed and where social learning could thrive.
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As easy as choosing a movie
Thrive transformed how Science Museum Group delivered learning, making it feel as natural as streaming a film. Curated onboarding pathways resulted in standardisation of training across the whole team, while the Manager's View feature gives all SMG managers a holistic view of their team's individual progress.
SMG has also utilised Thrive's pathway functionality to create an insightful customer service training programme titled "Inspiring Service," while campaigns kept staff informed and engaged across all five museums.
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A curated L&D strategy
This purposeful, curated learning strategy has led to results Science Museum Group can feel proud of. There's been a 25% increase in uptake for training workshops, and a monthly average of over 8,000 pieces of content being accessed. Science Museum Group has fully embraced Thrive's user-generated content capabilities, with 39 collaborations between 110+ content experts.
SMG has also seen incredible return on investment for their learning and development offering, doing away with expensive external trainers and classroom-style learning. Analytics dashboards showed the L&D team exactly what was driving engagement, enabling continuous improvement.
“The thing I love most about working with Thrive is that we can really see the impact it’s having on our colleagues. It’s really created excitement around learning, and it’s happening a lot more frequently.”
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