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Customer service

Set your team up for success with our Customer Service topic - and understand why some of the UK's biggest customer-facing businesses trust Thrive.

Hundreds of companies. 99% customer retention.

Customer service essentials to establish a foundation

Our Customer Service topic lays the perfect foundation for success. Here, your team will delve into the fundamental principles that form the backbone of exceptional customer service. They’ll learn about the concept of the "Emotional Bank Account" and understand how it influences customer relationships. Our resources also cover the importance of politeness, active listening, and clear communication in fostering strong, lasting relationships built on a foundation of positive first impressions.

Navigating emotions and resolving complaints

We provide your team with effective strategies to address and resolve complaints swiftly and professionally. Your team will also learn to empathise with frustrated customers, identify underlying issues, and implement solutions that leave them satisfied and appreciative of your efforts. Additionally, we equip your team with the tools to navigate a wide range of emotions gracefully. They’ll learn how to diffuse tense situations and genuinely empathise with customers, fostering a sense of trust and satisfaction.

Mastering challenges from difficult customers

This core content offering will equip your team with the essential skills to effectively handle questions, address angry customers, and manage difficult situations. We understand that interactions with customers can vary widely, and this module ensures that your team is prepared to navigate them all. Whether it's providing accurate and helpful responses to enquiries, addressing the concerns of frustrated customers, or dealing with particularly challenging situations, your team will learn techniques to handle them professionally.

Case Studies

Thrive empowers 3M+ learners in world-class companies

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350+ modern companies like Advance Financial, British Airways, Sysco, Volvo, Frasers Group, Vodafone and Travis Perkins trust Thrive to power their people’s development.

Leading lifestyle brand Ted Baker enjoys a 676% increase in ROI by moving to Thrive

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The doughnut giant finds the perfect learning platform that hits the sweet spot between collaboration, engagement and compliance

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Beauty's biggest disruptor, DECIEM, masters social learning with 95% engagement and 83 minutes per week on self directed learning

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Need additional content for your LMS?

Don't miss out on the extra content available in our sector suites. When combined with our core content, it's the ultimate knowledge booster. Give your team the knowledge to excel in their fields and help your business grow.

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