Mentoring Chat Notifications

In October 2026, Thrive released offline email notifications for chat. Chat notifications are privacy-first email alerts that tell people when a new message is waiting, without ever including what the message says. It keeps conversations moving, especially between mentors and mentees using Thrive's mentoring software.

• People who are offline now get an email when they receive new chat messages.
• The email names who the message came from and links straight to the conversation.
• The email never contains the message itself, so nothing sensitive lands in an inbox.
• One email per time away, not one per message.

• Fewer missed conversations between mentors and mentees.
• Sensitive conversations stay inside the platform.
• Less inbox noise, with no repeat reminders.
• A direct link back to the conversation, which supports mentoring engagement.

• When a message arrives for someone who is offline, Thrive waits 15 minutes to see whether more messages arrive or they come back online.
• If they're still offline, they get a single email with the sender's name and a link to the conversation.
• If they come back online first, no email is sent.
• No further reminders are sent while they stay away.

• A mentor messages a mentee late on a Friday. The mentee is away, so 15 minutes later they get an email and click straight through to reply.
• A colleague sends five messages in a row while someone is offline, and they get one email, not five.

• Mentors and mentees who need to know a conversation is waiting.
• L&D leaders and HR teams who run mentoring programmes and care about participation and privacy.