Brakes upgrades to Thrive, averaging 80,000 content views a month
Learners using Thrive
Challenges addressed with Thrive
Integrations used
User engagement in first week
Social learning for 10,000 users
Historically, Brakes managed learning and development for their office-based teams through a platform that solely focused on delivering and tracking compliance training. The L&D team wanted something much more engaging that was accessible to everyone, from drivers and warehouse employees to their commercial teams — frontline workers across contact centres and distribution sites, alongside genuine social learning and employee engagement at scale across 10,000 users.
It had to be able to foster a social learning experience, align with the way people learn in their personal lives, and support the delivery of a blended learning strategy. Thrive was the natural first choice.
Supporting remote learners
Brakes soon launched Thrive to their contact centres in a phased rollout to maximise buy-in. Word quickly spread due to its success, and the commercial team also wanted to get involved, but COVID-19 hit just as they began the wider roll-out. With the majority of staff suddenly working from home, Brakes decided to fast track roll out to all 10,000 learners, including operational and frontline staff. Mobile access and campaigns reached frontline distribution teams anywhere, while structured pathways replaced the compliance-only approach with a more engaging employee training experience.
Using a range of different content including videos, live coaching sessions, microlearning and articles, the team could help their staff through this uncertain time by quickly providing training on relevant topics like mental health, managing remote teams, and communication.
Feeding engagement at scale
In just the first week of launch, Brakes experienced an impressive 75% engagement, despite lockdown measures and many staff being furloughed. Analytics gave the team visibility of engagement and completion across every site, while compliance training was tracked with far greater accuracy than ever before.
Throughout everything, Brakes' L&D team managed to maintain engagement as their Thrive platform, Athena, became the natural go-to destination for useful content. Due to the success of their partnership with Thrive, Brakes' parent company Sysco undertook a global rollout of the learning platform for 80,000 users.
"It feels more like a partnership than a customer relationship, hugely influenced by the fantastic people that work at Thrive."
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