Self-Service Support Reports for Super Admins

Customers needing key platform reports previously had to contact Thrive's support or analyst teams to have them sent manually. A new Exports page in Insights puts that control directly in the hands of Super Admins.

• An Exports page within Insights, letting Super Admins select one or more key reports
• Reports can be downloaded immediately or scheduled to run daily, weekly or monthly
• Exported reports are delivered by email

• Customers get reports instantly, without waiting on Thrive
• Frees up Thrive's analyst and support teams from manual report distribution
• Puts admins in control of their own reporting cadence

• A Super Admin goes to Insights and selects Exports
• They choose the reports they want and either export now or set a schedule
• The report is prepared and emailed directly to the admin

• An L&D manager sets up a weekly scheduled export of learner completion rates, landing in their inbox every Monday.
• An HR director needs a one-off user activity report ahead of a board meeting and downloads it from Exports in minutes.

• L&D leaders and HR directors get regular access to data to track programme effectiveness
• Operational and compliance managers get reliable, recurring reports without manual effort