Social learning for 5,500 employees

Brakes are a wholesale food service distribution company with 5,500 employees across 40 locations. Historically, they managed learning & development for their office based teams through a platform which solely focused on delivering and tracking compliance training. The L&D team at Brakes needed a more engaging platform that was accessible to everyone from drivers and warehouse employees to their commercial teams. It had to be able to foster a social learning experience, align with the way people learn in their personal lives and support the delivery of a blended learning strategy.

Why THRIVE instead of a traditional LMS? 

When searching for a learning solution, Brakes wanted something that was engaging, intuitive and would encourage continuous personal development. It needed to be powerfully simple to use, so learners could pick it up straight away and want to return every day. 

THRIVE LXP ticked all the boxes and was quickly branded Athena after the goddess of wisdom. Laura House, Senior L&D Partner at Brakes commented;

“We were overwhelmed with how easily people picked up the functionality and started sharing content.”

Supporting employees remote working

Earlier this year, Brakes launched THRIVE LXP to their contact centres in a phased rollout to maximise buy-in. Word quickly spread due to its success and impressive feedback and the commercial team wanted to get involved too. The L&D team agreed a wider roll out to commercial teams just as the COVID-19 global pandemic started. With the majority of their employees working from home for the first time, Brakes had to be reactive. They decided to fast track roll out to all 5,500 staff, including operational and frontline employees.

The team were able to quickly curate content and build learning pathways which supported their people and helped them navigate their way through the uncertain time. Using a range of different content including videos, live coaching sessions, microlearning, articles and more, they could quickly provide training on relevant topics such as mental health, managing teams remotely and effective communication.

Results and impact

Brakes experienced an impressive 75% engagement in their first week after launch. Then throughout lockdown and whilst many of their teams were furloughed the L&D team managed to hold engagement as Athena became the natural go-to destination for useful content. Looking to the future, the team plan to use Athena to continue supporting colleagues remote working as well as start to digitise their leadership training to be able to deliver it virtually to employees wherever they’re working.

"It feels more like a partnership than a customer relationship, hugely influenced by the fantastic people that work at THRIVE."

Laura House , Senior L&D Partner at Brakes

Brakes Foodservice

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