Learning & Skills Platform
The Rum Kitchen
The Caribbean-inspired restaurants used THRIVE Learning & Skills Platform to give their people seamless, personalised access to the training they need.
A sensory slice of the islands
Inspired by the ultimate street party, Notting Hill Carnival, and its journey to promote inclusivity and multi-culturalism, Rum Kitchen’s mission is simple: ‘BE MORE CARNIVAL!’ Today, they have four restaurants across London and Brighton that celebrate the bold signature flavours of the Caribbean, offering mouth-watering rum cocktails and jerk BBQ food, soundtracked by their brilliant resident DJs. At the heart of the experience: Rum Kitchen’s people.
And to truly honour the heritage of their food and drinks menu and take their guests on a sensory journey, they had to connect their teams and give them seamless access to the content, recipes and training they need, on demand, and in the flow of work.
Their old LMS wasn’t to their taste
Before moving to THRIVE Learning & Skills Platform, Rum Kitchen were using Litmos LMS. But, the platform wasn’t easily customisable, the user interface was clunky, and the close-knit customer support Rum Kitchen craved just wasn’t there. So, they started to look at upgrading to a platform that was intuitive to their mostly Gen-Z learners; empowering them to create and share their own content and interact with each other, with the ability to customise learning pathways.
It had to be accessible on any device, with support for a rich array of multimedia formats, and it had to provide personalised recommendations to give their people valuable skills and product knowledge, whether they’re in the kitchen, on the bar, front of house, or on the move.
The answer? THRIVE
By using our next-gen learning platform, Rum Kitchen made content like menus, recipes, allergen charts, knife skills, food safety and hygiene training instantly accessible to their people in one, digital place. In an industry that faces tough compliance measures and random hygiene spot checks, this is doubly important, and now, all of Rum Kitchen’s restaurants have been awarded a 5-star hygiene rating.
Continuous knowledge sharing
Rum Kitchen also used THRIVE Learning & Skills Platform to support their development paths, ‘The Rum Ages’, making sure their people could continue to progress and develop, even when they were physically apart through lockdown and limited opening hours.
THRIVE connected their teams around the company’s story and brand values too. Campaigns including Black History Month highlighted what’s important to Rum Kitchen and its Caribbean culture, encouraging people to share their own ideas, content and inspiration in the process.
Sacha Harvey People Director at Rum Kitchen
"‘We Develop’ is one of our core values and we believe an unforgettable RK experience is created by our epic teams. That’s why we encourage continuous learning and opportunities to grow and THRIVE is the perfect platform to help us achieve this."