Learning doesn't have to be confined to business trends or skill gaps. This resource is inspired by what's going on in the world around us; topical events, popular culture and current affairs.Learn more
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Your customer’s success is your success. Empower and equip your support teams to provide the best customer experience possible.
Happy customers are core to any business. Your customer service teams thrive when they’re up to date with the right knowledge and information to do their jobs. THRIVE Learning & Skills Platform is a one stop shop for content, communication and community, keeping your teams in the know so they can do the same with their customers.
The more you know, the better and faster you can perform. Get results and build an even more productive team by connecting your people with experts who can help practice customer interactions, identify skills gaps and recommend relevant learning resources.
Need help linking training to performance? THRIVE Learning & Skills Platform forms part of your tech stack ecosystem that identifies the patterns between your top customer service agents and how engaged they are in learning and development.
Happy customers are your biggest advocates and can become your most successful sales team.
This topic is all about empowering your team to give customers the best experience possible so they keep coming back for more.Learn more
Good CSR has a positive influence on your company image, reputation and success too. This topic looks at what your employees can do as individuals to play their part.Learn more
Communication is an essential skill. But people don't always get it right. This topic covers the verbal and non-verbal communication skills your teams need to communicate well and overcome any barriers to communication.Learn more
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