Sub processors
LAST UPDATED: OCTOBER 27, 2021
Application
The following sub-processors are utilised for delivery of the THRIVE learning experience platform. This processing will usually include the handling of personally identifiable data for end users of the platform.
| ORGANISATION | FUNCTION | LOCATION |
| Amazon Web Services | File Storage, Application Services, Video Processing, Network Infrastructure, Infrastructure Logging, Search Database. | London, United Kingdom |
| MongoDB Inc. | Database storage, backups, logging. | London, United Kingdom |
| Snowflake | Relational Database for reporting and analytics. | Dublin, Ireland |
| Sparkpost EU | Email notifications and tracking. | Dublin, Ireland |
Optional features
Further features which are optionally available to customers through THRIVE learning experience platform. These sub-processors will not handle personally identifiable data for end users of the platform.
| GetAbstract | Content provider offering catalogue of book abstracts. | Zurich, Switzerland |
| QuestionMark | Formal assessment engine with xAPI tracking for scored activities. | London, England |
THRIVE controlled data
We use a number of services internally to manage our systems and provide support for the platforms. While these sub-processors are not involved in the delivery of the platform, they may be involved in storing or processing data for specific requests from customers.
| ORGANISATION | FUNCTION | LOCATION |
| HubSpot, Inc. | Storing customer records including key contacts. | Frankfurt, Germany N Virginia, United States |
| Google Ireland Ltd | Communications including support email, along with file storage for any bespoke reports. | Frankfurt, Germany |
|
Atlassian Pty Ltd
|
Project management, which may include some details logged on Support Desk. | Dublin, Ireland |
|
Zendesk UK Limited
|
Support Desk handling all information submitted to the support portal. | Dublin, Ireland |
