Sub processors
LAST UPDATED: OCTOBER 6, 2020
Application
The following sub-processors are utilised for delivery of the THRIVE learning experience platform. This processing will usually include the handling of personally identifiable data for end users of the platform.
| ORGANISATION | FUNCTION | LOCATION |
Amazon Web Services | File Storage, Application Services, Video Processing, Network Infrastructure, Infrastructure Logging, Search Database. | London, United Kingdom |
| MongoDB Inc. | Database storage, backups, logging. | London, United Kingdom |
| Snowflake | Relational Database for reporting and analytics. | Dublin, Ireland |
| FiveTran | Database ETL tool. | Frankfurt, Germany |
Sparkpost EU | Email notifications and tracking. | Dublin, Ireland |
Optional features
Further features which are optionally available to customers through THRIVE learning experience platform. These sub-processors will not handle personally identifiable data for end users of the platform.
| Learnosity | Formal Assessment, Questions & Responses. | Dublin, Ireland |
| GetAbstract | Content provider offering catalogue of book abstracts. | Zurich, Switzerland |
Internal Systems
We use a number of services internally to manage our systems and provide support for the platforms. While these sub-processors are not involved in the delivery of the platform, they may be involved in storing or processing data for specific requests from customers.
| ORGANISATION | FUNCTION | LOCATION |
| HubSpot, Inc. | Storing customer records including key contacts. | Frankfurt, Germany N Virginia, United States |
| Google Ireland Ltd | Communications including support email, along with file storage for any bespoke reports. | Frankfurt, Germany |
| Freshworks UK Ltd | Support Desk handling all information submitted to support portal or email address. | N Virginia, United States |
Atlassian Pty Ltd | Project management, which may include some details logged on Support Desk. | Dublin, Ireland |
