How big retail brands harness THRIVE to deliver exceptional customer experiences
Learn from retail leaders at Ted Baker, Dunelm, The Works and DECIEM
We know great training leads to exceptional customer experiences and no one does it like these learning retail leaders.
From fashion to furniture, our power panel guests are joining forces to share how they equip their teams with the knowledge and skills needed to deliver exceptional customer service.
We teamed up with Helen Robinson, Senior L&D Manager at Dunelm, Debbie Frearson, Digital Development Partner at Ted Baker, Kristina Tsiriotakis, Senior Director of Organizational Development & Learning at DECIEM, and Peter Harris, People Development Partner at The Works, to talk about all things retail including:
- How big brands overcome common retail challenges
- Tips to help retail teams feel connected to the wider business
- What it takes to deliver fast and effective onboarding
- Ways to ensure learners get the right product information at the point of need
Senior Director of Organizational Development & Learning at DECIEM
Digital Development Partner at Ted Baker
Senior L&D Manager at Dunelm
People Development Partner at The Works