A new and genuinely exciting opportunity has opened up to bring in a Learning Insights Analyst to the Analytics team here. We’re after someone who is as comfortable looking at data as they are talking with customers about how to turn data into insights. You’ll work with some fantastic forward-thinking clients who want to break the mould in terms of what we can do with learning data and you’ll be working alongside a team of innovators and naturally curious people.

What You’ll Do

This is both a customer and internally facing role. You’ll form strategic relationships with stakeholders who want to use data to prove the value of learning experiences and support business and product decisions using data. You will work closely with our Customer Success Managers to build the bridge between the stories our clients want to tell and the data that underpins those insights. 

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Main responsibilities

• Work with customers and their data teams to help them use our APIs to pull data into their business intelligence tools, helping them understand the art of the possible and improving their data literacy.
• Support our Customer Success Managers by communicating exciting finds about their customer data, whether it’s about learning engagement, patterns of usage or correlations between learning and performance.
• Identify reporting requirements and help influence our product roadmap to enhance our analytics offering, whilst providing data extracts to customers when needed.
• Work with other areas of the business to provide data and analytics in relation to customers, learning engagement, usage and more.
• Build accurate data models that combine a variety of data sources that form the base of visually appealing and insightful dashboards and data stories. 
• Own key customer accounts and deliver engaging workshops, gather key requirements and provide analysis to support solutions to key business problems our customers are trying to solve. 

Who You Are

You’ll be excited by the prospect of using data to drive real change and demonstrate the impact that both customer and business strategies have had on the goals that have been set. In addition:

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• Your passion for data will shine through and you’ll be able to talk to stakeholders about learning insights.
• You have experience working as a data insights analyst or similar role.
• You’ll be comfortable working with tools such as PowerBI or Tableau and working with REST APIs.
• You’re ambitious, collaborative, curious and interested in the learning technologies industry - if you have experience in the industry, that’s a bonus.
• You’re great with customers and able to form key relationships with stakeholders to help them prove the value of what they do.
• You’re extremely interested in data and keep up to date with current trends and new approaches.
• Some exposure to SQL is preferred (programming languages helpful such as Javascript or Python)
• Any experience with MongoDB is a bonus, but not required. 

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