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Remember the thrill of Googling something for the first time, and getting an instant answer?
Depending on how old you are, this might’ve taken place in your school’s IT suite or perhaps on your clunky home desktop computer, waiting for the Broadband to boot up in a whirring symphony of rings and beeps. The technology was new, novel, and about to change the way we researched things; even the way we viewed knowledge as a whole.
Google evolved into a way to settle arguments instantly, reducing the time between not-knowing and knowing so that the process of searching for answers almost completely evaporated. It became so ubiquitous, it even earned its own verb – realising the dream of tech founders everywhere.
But now that the dot com bubble has long-since burst, that same search model just isn’t cutting it any more – especially not in the workplace.
Sure, you can technically “find” things (policies, training modules, or that one slide someone mentioned in a meeting four months ago…) but let’s be honest, most of us give up halfway down the results page or Google Drive and ask a colleague instead.
This is a red flag for L&D professionals, because if knowledge is hard to find, it’s even harder to apply – and that friction is both frustrating and costly.
That’s where AI comes in.
Let’s set the scene.
Imagine an employee, deep in a new task, trying to check if a compliance rule has changed. They open your learning platform and type a keyword. They get a long list of training content, policies, PDFs, and maybe even a video or two.
But which is the right answer? Which one’s up to date? Do they really have time to skim three modules and a 24-page policy?
The answer is no, they don’t.
Search was built for information retrieval, not instant clarity. It does a great job listing everything that matches the term — but it doesn’t go further to understand what someone’s really asking for. It doesn't account for urgency, job role, or the fact that "I need this now" is rarely followed by "and I’d absolutely love to comb through ten resources to figure it out."
Introducing AI assistants, like our very own Kiki.
Kiki isn’t just another AI assistant — she’s your always-on, always-ready sidekick for learning, knowledge, and performance. Wherever your knowledge and resources are housed, Kiki knows. Delivering instant answers, surfacing the right content, and even taking admin off your plate.
But Kiki isn’t just smart, she’s personal.
Fully brandable to match your business and adaptive to every user, she learns what’s relevant, serves up the right insights at the right time, and makes learning feel effortless. It’s AI so intuitive, it’s like magic.
In Thrive, Kiki✨ will be able to…
This is the shift L&D has been waiting for — from searching to solving.
The average employee spends nearly 20% of their work week looking for information. That’s a whole day lost to scrolling, skimming, and second-guessing.
In traditional learning terms, it’s the equivalent of hosting the perfect training session, and then hiding the slides in a locked drawer.
The root of this problem is that most L&D teams have the knowledge – but if that information is locked behind outdated search engines, unclear titles, or 50 variations of the same acronym, it may as well not exist.
AI helps unlock that. It doesn’t just understand the question — it understands why the person is asking, and delivers what they need to move forward.
Kiki: A smarter, faster, and more intuitive solution
Kiki’s here to make our lives easier — and help employees get what they need, when they need it.
Here’s what she brings to the table:
And because Kiki lives inside the Thrive platform, she connects directly with your learning content, skills frameworks, resources and data — making her a true extension of your L&D strategy.
There’s a misconception that AI is still on the horizon. Something we’ll “get around to” when we’ve got more budget, more bandwidth, or more buy-in.
But your learners are already used to intelligent help in their personal lives (smart assistants, predictive search, instant recommendations…) and they’re expecting the same experience at work.
If your L&D platform can’t meet that expectation, they’ll go elsewhere. Or worse, they’ll give up altogether.
If you’re an L&D leader, the arrival of AI assistants like Kiki marks an exciting new chapter.
Take it from Ashley Murray (Strategic Customer Success Manager at Thrive), who had this to say during our recent webinar Secrets We Wish We Knew as L&D Leaders: “I wish I’d embraced AI sooner. It felt scary at first, but it’s saving L&D teams so much time. If I’d started experimenting earlier, I could’ve freed up time to work on strategy instead of admin.”
Here’s a few reasons why AI assistants are such a value-add:
Search gave us access to information.
AI gives us access to answers.
It’s not enough to surface results anymore; we need tools that help people make decisions, solve problems and learn in the moment. Tools that are intuitive, intelligent, and deeply integrated into the day-to-day.
Kiki is our step in that direction — and she’s just getting started.
So next time someone asks your team a question, think about this: do you want to send them a search bar? Or give them the answer?
Curious what Kiki could do in your organisation? Let’s talk.
Or better yet, ask her yourself.
Explore what impact Thrive could make for your team and your learners today.
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Remember the thrill of Googling something for the first time, and getting an instant answer?
Depending on how old you are, this might’ve taken place in your school’s IT suite or perhaps on your clunky home desktop computer, waiting for the Broadband to boot up in a whirring symphony of rings and beeps. The technology was new, novel, and about to change the way we researched things; even the way we viewed knowledge as a whole.
Google evolved into a way to settle arguments instantly, reducing the time between not-knowing and knowing so that the process of searching for answers almost completely evaporated. It became so ubiquitous, it even earned its own verb – realising the dream of tech founders everywhere.
But now that the dot com bubble has long-since burst, that same search model just isn’t cutting it any more – especially not in the workplace.
Sure, you can technically “find” things (policies, training modules, or that one slide someone mentioned in a meeting four months ago…) but let’s be honest, most of us give up halfway down the results page or Google Drive and ask a colleague instead.
This is a red flag for L&D professionals, because if knowledge is hard to find, it’s even harder to apply – and that friction is both frustrating and costly.
That’s where AI comes in.
Let’s set the scene.
Imagine an employee, deep in a new task, trying to check if a compliance rule has changed. They open your learning platform and type a keyword. They get a long list of training content, policies, PDFs, and maybe even a video or two.
But which is the right answer? Which one’s up to date? Do they really have time to skim three modules and a 24-page policy?
The answer is no, they don’t.
Search was built for information retrieval, not instant clarity. It does a great job listing everything that matches the term — but it doesn’t go further to understand what someone’s really asking for. It doesn't account for urgency, job role, or the fact that "I need this now" is rarely followed by "and I’d absolutely love to comb through ten resources to figure it out."
Introducing AI assistants, like our very own Kiki.
Kiki isn’t just another AI assistant — she’s your always-on, always-ready sidekick for learning, knowledge, and performance. Wherever your knowledge and resources are housed, Kiki knows. Delivering instant answers, surfacing the right content, and even taking admin off your plate.
But Kiki isn’t just smart, she’s personal.
Fully brandable to match your business and adaptive to every user, she learns what’s relevant, serves up the right insights at the right time, and makes learning feel effortless. It’s AI so intuitive, it’s like magic.
In Thrive, Kiki✨ will be able to…
This is the shift L&D has been waiting for — from searching to solving.
The average employee spends nearly 20% of their work week looking for information. That’s a whole day lost to scrolling, skimming, and second-guessing.
In traditional learning terms, it’s the equivalent of hosting the perfect training session, and then hiding the slides in a locked drawer.
The root of this problem is that most L&D teams have the knowledge – but if that information is locked behind outdated search engines, unclear titles, or 50 variations of the same acronym, it may as well not exist.
AI helps unlock that. It doesn’t just understand the question — it understands why the person is asking, and delivers what they need to move forward.
Kiki: A smarter, faster, and more intuitive solution
Kiki’s here to make our lives easier — and help employees get what they need, when they need it.
Here’s what she brings to the table:
And because Kiki lives inside the Thrive platform, she connects directly with your learning content, skills frameworks, resources and data — making her a true extension of your L&D strategy.
There’s a misconception that AI is still on the horizon. Something we’ll “get around to” when we’ve got more budget, more bandwidth, or more buy-in.
But your learners are already used to intelligent help in their personal lives (smart assistants, predictive search, instant recommendations…) and they’re expecting the same experience at work.
If your L&D platform can’t meet that expectation, they’ll go elsewhere. Or worse, they’ll give up altogether.
If you’re an L&D leader, the arrival of AI assistants like Kiki marks an exciting new chapter.
Take it from Ashley Murray (Strategic Customer Success Manager at Thrive), who had this to say during our recent webinar Secrets We Wish We Knew as L&D Leaders: “I wish I’d embraced AI sooner. It felt scary at first, but it’s saving L&D teams so much time. If I’d started experimenting earlier, I could’ve freed up time to work on strategy instead of admin.”
Here’s a few reasons why AI assistants are such a value-add:
Search gave us access to information.
AI gives us access to answers.
It’s not enough to surface results anymore; we need tools that help people make decisions, solve problems and learn in the moment. Tools that are intuitive, intelligent, and deeply integrated into the day-to-day.
Kiki is our step in that direction — and she’s just getting started.
So next time someone asks your team a question, think about this: do you want to send them a search bar? Or give them the answer?
Curious what Kiki could do in your organisation? Let’s talk.
Or better yet, ask her yourself.
Explore what impact Thrive could make for your team and your learners today.
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