Why investing in skills is your key to thriving, not just surviving
Cometh the hour, cometh the person who has been upskilled to a satisfactory level and can now complete whole new tasks.
Matt Bristow Digital Marketing Specialist
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| 5 min read
That’s a wrap. Another unforgettable year to reflect upon. But what story does the data tell? Well we’ve crunched the numbers to bring you our thoughts on the last year.
Cassie Gasson Chief Marketing Officer
Relaunching from an LXP to the world’s first complete Learning & Skills Platform was the main event this year. We took a fresh approach to the challenges L&D face and built out the most in demand skills features directly into THRIVE with our own social-first spin on it.
This led to adoption skyrocketing. 130+ customers including Buttnernut Box, Ocado, Vodafone, Travis Perkins and Jet2Holidays joined the hype taking our customer count to 320 and kept our team busy with 40% more go lives than this time last year.
In 2022, we also expanded Customer Support globally to provide 24-hour support and were over the moon to maintain our 98% customer satisfaction score.
But enough about us, what’s user engagement look like?
Addictive learning experiences have been demonstrated across the board, we’ve seen learners engage in over 10M content completions, view 25M pieces of learning content, carry out 907,000 social interaction, earn 174M points and post 96,000 pieces of user generated content. Now who said social learning hasn’t taken off yet? It certainly has for THRIVE customers.
In the last year we also saw over 1M searches across all customer platforms, this really does tell your home’s for learning are more and more becoming the go to place learners to find answers.
It’s been a rocketship journey for Content Club with 100 new customers and 350+ new titles this year alone.
Based on customer demand and relevant awareness days, we’ve developed 140 new campaigns and pathways and translated 230 titles to French, Spanish and Italian.
Topic wise, we’ve tackled and simplified hundreds of meaningful subjects this year including parenting, financial wellbeing, road and driver safety, baby loss awareness and so much more. But what remained our learners favourite topics?
In the midst of all this activity we didn’t stop innovating. On top of the latest Skills and Goals functionality, we released a range of new integrations with content providers such as Blinkist, Go1, Skillsoft and Udemy. Made strides with our in-house developed mobile APP and released new features such as collaborations, non-email users and multi domain tenancy.
But that’s not it. Our Marketing team developed a whole new engagement service; Marketing Studio, focussing on ensuring your Learning & Skills Platform is brand beautiful and your engagement activity is hooking your learners in through best practice internal marketing campaigns.
With the investment we put back into our customer and product teams this year we’ve seen Customer Ops grow by 300% and over doubled tech resource. And we’re not slowing down any time soon.
Next year brings a whole new world of excitement, we’re planning to add to the trophy cabinet, this year having taken home CEO of the Year, Brilliance in Customer Service, Best Implementation with Bally’s Interactive and Learning Developer of the Year.
The roadmap for our Learning and Skills Platform is ever-evolving, next looking at how to enable even more collaboration through coaching and mentoring, as well as announcing a very exciting new product that's going to change the landscape of compliance training as we know it today…
Stay tuned, but for now a word from Sean, our CEO to round off;
Make sure you are tracking these 10 KPIs to ensure your compliance training is working at maximum efficiency.
Ian Blackburn Head of Analytics
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Matt Bristow Digital Marketing Specialist
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Steph Hopwood Customer Success Manager
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