Many things have changed recently, but the need to recruit new employees remains. So how do you make sure they have a great onboarding experience when you’re not in the same place? Here’s some tips to get started.

Get ahead of the game

  • Make sure you deliver the tech they’ll need ahead of time, and set up any software, licenses and access to VPNs/files.
  • Sort any paperwork (e.g. contracts and policies) before day one, and digitise this process where possible.
  • If your company allows, gestures like a welcome gift or personalised messages from the team or CEO are a nice touch, too.

Set expectations from the start

  • Recap their role, working hours and any times they’ll need to be available (e.g. team meetings).
  • Let them know how you’d expect to be kept updated or review their output.
  • Be extra clear on what you expect day-to-day and any tasks you set, so they don’t feel lost while they’re finding their feet.

Plan a schedule

  • Set out a good induction schedule. It’s easy for people to feel lost at home so give them a clear plan for the first day, week, month.
  • Have an easily accessible bank of online resources about the company, processes and their role.

Give them some facetime

  • Have regular video calls to check-in and review how they’re getting on.
  • Assign a buddy or mentor. It can be isolating at home and asking questions can feel intimidating for someone new, so give them a go-to person.
  • Set up calls with people from other teams so they get to know the business as a whole.

Make them feel like they belong

  • Introduce the new team member before they start as well as on the day.
  • Have regular team calls so they can get to know those they’ll be working with.
  • Encourage use of instant messenger within the team so asking questions isn’t so intimidating or formal.
  • Ask them for feedback. Their opinion and experience is important, too, and will be helpful for your next new hire.

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