NHS Property Services
Harnessing learning campaigns to drive engagement at NHS Property Services.
Time to switch up learning content
NHS Property Services has one of the largest portfolios in the UK, comprising of more than 3,000 properties with 7,000 tenants across England. Historically, their learning content addressed more compliance subjects that weren’t engaging enough or truly accessible for their learners. The L&D team at NHS Property Services needed something more unique and progressive that was mobile friendly and covered a breadth of different topics including Diversity and Inclusion, Mental Health and Wellbeing.
Empowering campaign led learning
THRIVE’s human approach to learning design and creating content that supports how people learn in the real world caught their eye and they decided to strip out all their old content libraries and launch THRIVE’s content alongside a new LMS. With current and topical learning resources at their fingertips, this empowered a new campaign-led approach to learning. They soon mapped out what titles would support learning at work week and released a module a week via their comms tool Yammer to get their employees learning and talking.
Preset pathways and campaigns
Next, THRIVE’s prebuilt pathways enabled the team to deliver a robust Pride month campaign with a collection of resources that covers topics from ‘how to be an ally’ to understanding gender pronouns. Mona Moeil, Learning and Development Advisor at NHS Property Services commented: “Recommendations of content is something we wouldn’t have expected from a provider. It’s always been us coming to suppliers, so it’s been so nice to have those recommendations on content, campaigns and pathways from THRIVE. It’s next level!”
What’s the feedback been like?
Across the board THRIVE’s content has received all 4 or 5/5 stars from learners themselves and the organisation has seen engagement double from 500 logins to 1,000 since their new offering launched. The L&D team at NHS Property Services have plenty of plans to use THRIVE’s resources to support upcoming initiatives including live events, their ‘keeping great people’ campaign that focuses on career week and leadership behaviours.
"It’s always been us coming to suppliers, so it’s been so nice to have those recommendations on content, campaigns and pathways from THRIVE. It’s next level!"