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Relaunching from an LXP to the world’s first complete Learning & Skills Platform was the main event this year. We took a fresh approach to the challenges L&D face and built out the most in demand skills features directly into Thrive with our own social-first spin on it.
This led to adoption skyrocketing. 130+ customers including Buttnernut Box, Ocado, Vodafone, Travis Perkins and Jet2Holidays joined the hype. Our customer count is now 320, which has kept our team busy with 40% more go lives than this time last year.
In 2022, we also expanded Customer Support globally to provide 24-hour support and were over the moon to maintain our 98% customer satisfaction score.
But enough about us, what does user engagement look like?
Addictive learning experiences have been demonstrated across the board.
We’ve seen learners engage in over 10M content completions, view 25M pieces of learning content, carry out 907,000 social interactions, earn 174M points and post 96,000 pieces of user generated content. Now who said social learning hasn’t taken off yet? It certainly has for Thrive customers.
In the last year we also saw over 1M searches across all customer platforms. This really does tell your home’s for learning are more and more becoming the go to place learners to find answers.
It’s been a rocketship journey for Thrive Content with 100 new customers and 350+ new titles this year alone.
Based on customer demand and relevant awareness days, we’ve developed 140 new campaigns and pathways and translated 230 titles to French, Spanish and Italian.
Topic wise, we’ve tackled and simplified hundreds of meaningful subjects this year including parenting, financial wellbeing, road and driver safety, baby loss awareness and so much more. But what remained our learners favourite topics?
In the midst of all this activity, we didn’t stop innovating. On top of the latest Skills and Goals functionality, we released a range of new integrations with content providers such as Blinkist, Go1, Skillsoft and Udemy. Made strides with our in-house developed mobile app and released new features such as collaborations, non-email users and multi domain tenancy.
But that’s not all. Our Marketing team developed a whole new engagement service, Thrive Impact: the Thrive customer-only service packed full of value. Thrive Impact equips you with three industry experts to supercharge your L&D strategy. Your marketing expert builds your L&D brand, and assists with learning campaigns and workshops. Your data analyst creates an actionable plan based on success metrics and provides bespoke analysis. Finally, your designer makes creative assets for your Learning Platform, along with resources to promote your learning initiatives.
These three new recruits cost just £20,000 a year.
With the investment we put back into our customer and product teams this year, we’ve seen Customer Ops grow by 300% and over doubled tech resource. And we’re not slowing down any time soon.
2023 brings a whole new world of excitement. We’re planning to add to the trophy cabinet, having taken home CEO of the Year, Brilliance in Customer Service, Best Implementation with Bally’s Interactive and Learning Developer of the Year.
The roadmap for our Learning Platform is ever-evolving, next looking at how to enable even more collaboration through coaching and mentoring, as well as announcing a very exciting new product that's going to change the landscape of compliance training as we know it today…
Stay tuned, but for now a word from Sean, our CEO to round off:
Explore what impact Thrive could make for your team and your learners today.
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Relaunching from an LXP to the world’s first complete Learning & Skills Platform was the main event this year. We took a fresh approach to the challenges L&D face and built out the most in demand skills features directly into Thrive with our own social-first spin on it.
This led to adoption skyrocketing. 130+ customers including Buttnernut Box, Ocado, Vodafone, Travis Perkins and Jet2Holidays joined the hype. Our customer count is now 320, which has kept our team busy with 40% more go lives than this time last year.
In 2022, we also expanded Customer Support globally to provide 24-hour support and were over the moon to maintain our 98% customer satisfaction score.
But enough about us, what does user engagement look like?
Addictive learning experiences have been demonstrated across the board.
We’ve seen learners engage in over 10M content completions, view 25M pieces of learning content, carry out 907,000 social interactions, earn 174M points and post 96,000 pieces of user generated content. Now who said social learning hasn’t taken off yet? It certainly has for Thrive customers.
In the last year we also saw over 1M searches across all customer platforms. This really does tell your home’s for learning are more and more becoming the go to place learners to find answers.
It’s been a rocketship journey for Thrive Content with 100 new customers and 350+ new titles this year alone.
Based on customer demand and relevant awareness days, we’ve developed 140 new campaigns and pathways and translated 230 titles to French, Spanish and Italian.
Topic wise, we’ve tackled and simplified hundreds of meaningful subjects this year including parenting, financial wellbeing, road and driver safety, baby loss awareness and so much more. But what remained our learners favourite topics?
In the midst of all this activity, we didn’t stop innovating. On top of the latest Skills and Goals functionality, we released a range of new integrations with content providers such as Blinkist, Go1, Skillsoft and Udemy. Made strides with our in-house developed mobile app and released new features such as collaborations, non-email users and multi domain tenancy.
But that’s not all. Our Marketing team developed a whole new engagement service, Thrive Impact: the Thrive customer-only service packed full of value. Thrive Impact equips you with three industry experts to supercharge your L&D strategy. Your marketing expert builds your L&D brand, and assists with learning campaigns and workshops. Your data analyst creates an actionable plan based on success metrics and provides bespoke analysis. Finally, your designer makes creative assets for your Learning Platform, along with resources to promote your learning initiatives.
These three new recruits cost just £20,000 a year.
With the investment we put back into our customer and product teams this year, we’ve seen Customer Ops grow by 300% and over doubled tech resource. And we’re not slowing down any time soon.
2023 brings a whole new world of excitement. We’re planning to add to the trophy cabinet, having taken home CEO of the Year, Brilliance in Customer Service, Best Implementation with Bally’s Interactive and Learning Developer of the Year.
The roadmap for our Learning Platform is ever-evolving, next looking at how to enable even more collaboration through coaching and mentoring, as well as announcing a very exciting new product that's going to change the landscape of compliance training as we know it today…
Stay tuned, but for now a word from Sean, our CEO to round off:
Explore what impact Thrive could make for your team and your learners today.
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